SOW workspace enhancements- add attributes for opened for

mounikanarr
Tera Contributor

‎01-01-2025 12:06 AM

  • As a walk-up technician, when I login to Service Operation Workspace, and work on Walk-up Interaction record, I should see below attributes of Opened for in right-side panel
    • User id
    • Employment Type
    • Manager
    • Legal hold
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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-01-2025 01:32 PM

Hi @mounikanarr 

 

Hi @mounikanarr 

 

To make this possible, you need to copy/and then edit the Record Information SNC. which is under the contextual side bar. This video will give you a path for the same:

 

https://www.youtube.com/watch?v=7TOdfHdpLUg

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Modifying the Record Information tab in the contextual sidebar in Service Operations Workspace
Modifying the Record Information tab in the contextual sidebar in Service Operations Workspace
youtube.com/watch?v=7TOdfHdpLUg
Use ServiceNow UI Builder to modify the Record Information tab in the contextual sidebar
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Ankur Bawiskar
Tera Patron
Tera Patron

‎01-01-2025 08:49 PM

@mounikanarr 

you want extra fields to be shown in Record information tab?

at which place you are referring?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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mounikanarr
Tera Contributor
In response to Ankur Bawiskar

‎01-01-2025 09:57 PM

In the opened for card, under opened for user name we have to display other attributes IMG_20250102_112522.jpg

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-02-2025 07:01 AM

Hi @mounikanarr 

 

Did you check the link i shared?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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