Hello all,
I have a simple workflow which generates tasks as part of fulfillment after an end-user submits a ticket via a record producer. On all of these tasks, I have provided the fulfiller with the option to set it to a specific custom state "Rejected by Fulfiller" which in turn will mark the ticket as closed, cancel the workflow (via a business rule) and generate an email to the end-user with certain details. The end-user has an option to re-open their ticket via a UI action which restarts the workflow.
Here's the problem, when the workflow is restarted, the same tasks are re-opened by the workflow instead of new ones being created. This is a problem for several reasons on my end so I need to figure out how to get the workflow to generate brand new tasks instead of re-using existing ones it created previously.
Some things I've tried which still resulted in the same tasks being used: (note - i'm in a scoped app so you will see global in front of workflow below)
1) Restarting the workflow via:
new global.Workflow().restartWorkflow(current, false);
2) Deleting the existing workflow and then creating a new one via: (workflowName is a variable set in another part of my code)
var oldWorkflow = new global.Workflow();
oldWorkflow.deleteWorkflow(current);
var newWorkflow = new global.Workflow();
newWorkflow.startFlow(new global.Workflow().getWorkflowFromName(workflowName), current , '');
Hoping other individuals in the community have a solution which will allow me to restart or create a new instance of the workflow on the ticket and generate new tasks.
