Hello - newbie to SN and coding here I've been given several examples of scripts to use, but I have one situation where I need the following to happen:Example: Customer's main office is Frankfurt, but is traveling to Berlin. Customer is requesting...
We have 3 record producers [on incident table] whose purpose is to show kb articles to users using contextual search feature.But, somehow users are ordering that item from service portal using 'Submit' button which they are able to see. We want to hi...
Dear Expert I have a requirement to move the change state from scheduled to New if user click on the button "Revert to New" and change state will move to new and whatever impacted service was there previously in the change ticket will removed from th...
Hello All,We're currently in the process of developing the portal. We've implemented an onchange catalog client script and are attempting to integrate a progress bar. However, we haven't been successful in achieving this yet. Below, you'll find the c...
Hi Team,The code written below is not working for non admin users.FromScript include from a custom table getting sys id values of a list fieldIn Client Scriptbased on the condition if list field in the custom filed - setting one filterif list field c...
Hi All, I want to cancel all the running flow from the specific record using a script. 1. I want to get all the running flows from the specific record (dynamicaly)2. Then I want to cancel all of them using script (Ex : Business rule or script includ...
Hi,When we click on "Propose a Major incident" button a pop up appears seeking worknotes and business justification. I need to add few more fields along with this two fields. Since its OOB, am not sure can we add additional field in the pop up or how...
Hi Team,I created a Custom Login page 'sp1' and I want to make this page as my default login page while entering into the ServiceNow URL. For example if we enter navpage.do or login.do it should redirect to the 'sp1' login page.Can you please help me...
Good day friendsI'm in a bit of a dilemma and quite confused. I am adding a level of approval in a workflow by copying an existing one that 100% works. On our Change form, we have a list for IT Approvers. I will state that the entire workflow if ex...
Hello developer , I need to understand how can I identify duplicate incident on short description field and can flag off the same incident. Please help me. Thank youMayur Patil
I've extended the sc_req_item table and created a custom table, along with catalog items and a custom workflow. Within this workflow, I've assigned catalog tasks for each state. However, when users try to work on these tasks, they encounter issues as...
I got a requirement that there is already a dashboard created with PA reports , they want to transfer all the reports on UI Builder. I want that when i click on any indicator on UI Builder, it should open with all the breakdowns applied.
Hey All I hope this is the right Forum for this question. I've run into several issues with stories in various instances.The latest issue I discovered is that email notifications are not sent out when changes are made to stories. I've created an Emai...
- On what basis is the Sys id generated by ServiceNow for each record ? Does it depend on instance, table or is random 32 bit ?- Can a record sys id on instance 1 ever be same as record sys id on instance 2 ?
Hi All, How do I change the service portal welcome message font color?