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Resolved! Transform Script for Variable Set and Catalog Items

Hi all,I have imported a catalog item through excel sheet (using Import sets and Transform map), I then imported Variable sets followed by Variables into their respective tables using same method, then I had to add the variable set in the catalog ite...

Resolved! Help parsing JSON payload

I need helping parsing out a sample JSON payload. I want to parse the sample payload into the proc_po, proc_po_item tables.  {"purchaseOrderDetails": [{"purchaseOrderNumber": "DELL-88888","purchaseOrderDate": "2022-11-21T22:14:52Z","purchaseOrderStat...

Resolved! seeing duplicate incidents with same number

Hi,We are finding duplicate incidents created with same numbers. and I found there is a OOB unique option. Setting unique to true on number field will solve that issue? and does anyone have any idea what is the root cause of this issue? Thanks,Ganga

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Resolved! Create report on SLA

Hello Developers, I wanted to create a bar chart report which will show " Number of tickets in Priority 1 , Priority 2 , Priority 3...based on SLA Achieved and SLA Breached. Screenshot attached. e.g. SLA Achieved Priority 1 tickets are 10 , SLA Breac...

Vishal40 by Tera Contributor
  • 2517 Views
  • 6 replies
  • 1 helpfuls

Resolved! Restrict knowledge article validity

Hi Team,               We have set the knowledge article validity to one year, when any user tries to change it more than one more, it should not allow him to do so. the one year date only should be only populated. The field should not be read only. ...

Atchutaram by Tera Contributor
  • 572 Views
  • 8 replies
  • 2 helpfuls

Progress Bar not displaying on the service portal.

Hello Team I am looking to add an percentage completion progress bar on the survey page from the service portal. Survey are triggering in the service portal but not displaying any progress bar after the system property value is true (sn_portal_survey...

Rakesh113 by Tera Contributor
  • 608 Views
  • 3 replies
  • 0 helpfuls

Resolved! Restrict knowledge article valid to field

Hi Team, I am trying to restrict valid to should not be more than one year, i am writing the below client script. But when i am saving the form it is allowing to submit the form with more than one year date. function onChange(control, oldValue, newVa...

Atchutaram by Tera Contributor
  • 349 Views
  • 2 replies
  • 0 helpfuls

Alt text for Record Producer Icon

Thank you in advance for your help.I am working on making our Record Producers more Accessible. I want to add Alternative text to the Pictures we use for our Record producers.From the Record producer development page, I see no way to do that. Does an...

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Dave65 by Tera Contributor
  • 346 Views
  • 5 replies
  • 0 helpfuls

Unable to get previous value using BR

Hello,I am trying to perform some actions based on new value and previous value of BU code field present on user table.I created after(update on some field value change) BR on user table and writing below code. However I am getting blank value in log...