Hello,I would like to know, if it is possible that Guided Tours are only triggered/available if certain conditions are met on the record?In my example, I would like to start a Guided Tour in the portal on the ticket page if the record has at least on...
Hi All, we have a catalog item ,once the Request is submitted it will trigger an group approval, while approving the request we need to validate the field "owner" is empty or filled. If it is filled then only the approver will approve the RITM, other...
Hi Below is My Requirement,Can some one please hepWhen user tries to add parent for an incident, it needs to check parent incident entered by user is child incident(it should be a child to any incident) or notIf it's child Incident Then it should upd...
Hi, Sending latest work notes comment in JSON format via API. Is it possible to mask the sensitive data from the comments before passing ? or If the comments contains specific keywords then mask it ? Thank you,Bhavana
Hi All, I have a requirement in which a variable in MRVS needs to be mandatory for a specific catalog task. There are a total of 4 catalog tasks in the service request, these tasks can be differentiated by their short descriptions, and I need to make...
I am trying to update the value of all standard change templates so that they show model = standard. I have about 500+ templates so it is not viable to do this manually in ServiceNow. Even a background script will be great, the whole idea is to chang...
I have been studying for my CIS SPM exam and I have found a doubt I cannot solve. I have been reading about allocation spread in Resource Management and I have found the following info in a docs.servicenow.com article:"Case 2: Front loadSelecting Fro...
Hello All,I have one dashboard on which I am facing one challenge that how this value is getting calculated. Please refer attached screenshot for more details. Thanks & Regards,Vedant Kurundkar
What is the use of Applies on the Target Record? I thought this UI policy will apply to the fulfiller side as well. But it's not working like that? Also, How is it different from Applies on a Catalog Item view?
On using a variable check box via a variable set, 3 checkbox are there, if none of the check box are selected user should not be able to submit the request and alert message should be there on top.I was able to sort the alert part but it seems now it...
Hi All, We have the requirement to show a modal dialog where user can select the Knowledge base, this dialog should only pop-up when the user has selected the Knowledge checkbox on the incident form and resolves the incident. so far we have the popup...
Hi All, Below are some queries regarding Provider Content Notifications: 1) Notification once triggered in Bell Icon are stored in 'ui_notification_inbox' table. We have observed that the notifications in 'ui_notification_inbox' table are 'auto- dele...
How to change the details that are shown in a list collector variable at RITM variable editor section when a particular user is selected currently it is showing name, first name last name , email but it should shown as name, user id and email Any po...
HiI know these works with the date fields for ATFjavascript: gs.daysAgo(-1); Tomorrowjavascript: gs.daysAgo(1); Yesterdayjavascript: gs.daysAgo(-31); 31 days in futurejavascript: gs.daysAgo(31); ...
I want to create some fields in a table but I can't understand its rule with certain date fields, example: I created a table and incorporated the Task table, which already comes with the State, Opened and Closed fields and these fields already have a...
