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Hi,This is my instance url for the 'Create Incident' record producer in the portal. How can I populate the fields service_offering and business_service using the url?http://my_instance_url/esc?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9
Hi all,I have a requirement to track when a customer was not updated through additional comments on their incident. I know this can be done by creating a new field, however this is not an option for us.I have created a database view to capture incide...
Hello,I have a situation where I have two tables and one is related via a reference field in the child table (B) to relate to main table (A), and I am not extending to any table. The state fields on both are custom and the values are pending, approve...
Hi Everyone,How can i restrict HR task visibility from other HR task members on the same parent HR case.When there are two HR tasks created on the same Parent HR case, i don't want members of assignment group A of one task to view the details of anot...
Hi,I created PUT rest message and I need to pass some parameters to the json. one of the parameters is the field sys_created_on of tyep Date/Time on the incident table.When Im trying to test the REST Message Im getting error saying:"Expected unix tim...
Hi All, I have a encoded query on User table, which is to be validated in If-Else condition.Below is the query to be searched inside User Table, please suggest if we have any option to do so. To check if a user Department doesn't contain YYY, but con...
Hi,The Assigned To user belongs to four groups, ex: Group1, Group2, Group3, Group4.For Example:Assignment Group: Group1Assigned To: UserUsers can able to receive notifications.IFAssignment Group is Other than Group1.Assigned To is User.The user does ...
Hello Team,I am looking to create a user token in the Servicenow Vancouver Instance for a webhook URL that directs to a Scripted API. Could you please guide me on how to accomplish this and what modifications I need to make? Please note that I do not...
Things that make me go "hmmmmm..." Working with the phone number field in the core Company table (core_company). This is a brand new Vancouver instance, including CSM. The Phone Number field on the table is using a Field type of "Phone Number" (ph_...
In dev instance - I have a field - u_meets_requirements and type is choice and it has 3 types of choices, so I have 10k records in which field - u_meets_requirements have value from one of this three choices while in test instance where i want...
Hello Community, I'm a web developer with experience building applications using ReactJS and strong foundations in HTML, CSS, and JavaScript. I'm excited to explore the possibilities of application development within the ServiceNow platform. I alread...
I am trying to get Access token through APIM from third party and have mentioned everything in headers for subscription key, still receiving 401 with this message" Access denied due to missing subscription key. Make sure to include subscription key ...
I have been beating my head on the wall with this one. I'm working in a Washington DC PDI that is brand new with demo data. I'm trying to run either a Catalog UI Policy or Catalog Client Script that triggers on State change. I have come across extens...
When trying to login through SSO in ServiceNow, an infinite loop is encountered and not getting redirected to the landing page (defined in the SSO configuration). SSO is configured in ServiceNow, but it's not working as expected and getting stuck. - ...
I am struggling with how I can set the State to "Review" value(0) in my UI Action.I have a UI Action to "Return to Review" on the sn_grc_issue tableI have a UIPage with a modal to have the user enter Comments.This is working - the comments are being...