Hello! We have a single Assignment Group, group "A". When any type of ticket is assigned to this group, we want only the members of group "A" to see these records. No other users should be able to see these records in a list, nor should they be abl...
Hello, I have received a requirement to receive information from OKTA that is stored as an Array into ServiceNow in the User form. We are trying to avoid making a custom table for the data to flow into but I know ServiceNow does not have an Array fie...
Hello i need to hide this option from the catalog item view, i´ve tried a lot of solutions posted here in the forum but i think they are outdated.
I'm trying to understand how document-id type fields work.My issue occurs when I try to modify document-id fields in the portal using the form pageOn the portal, it act as if it is read-onlywhat would the best practice be in this case? 1. do not use ...
Hello! I am trying to use the viewport component in UI Builder. When I generate a simple sub-page and add a component to it, I get "No Content Available". Does anyone know how to resolve this? I assume I need an ACL to permit Read access to the sub-p...
Hello Team I'm trying to write an email notification on flow designer for a catalog item. I'm on the requested_item table. I want to dot walk to another custom table to get the fields. Examples: if the custom table has the fields: first_name, last_na...
Hey, I am trying to pull multi-line text variables from request to the notification. It works fine, but the new line breaks from a variable are not included in the notification. Any idea how to solve this?My email script:var id; if(current.sys_class_...
We have added the OOB widget Related Catalog Item, to our Employee Center KB view page. The issue is the widget is not returning any results. I verified the KI in question has a related catalog item, and that it is listed in the kb_2_sc table. The fo...
Hi Team, I have loaded around 805 records to customer_account table , before i load data to the table ,not having single record also , as we expect all 805 records should get inserted with no errors. but few records getting updated say around 13 , h...
Hi experts, can we copy the below variables 'name: value' to the string field.Like we do copy variables data to HR case description.TIA
Hello Everyone,I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of ac...
Hi All, We have field on custom table in global application. Field type is "Floating point number". There are 2 issues due to this field.As there is data on this table, we are not able to change the field type on the table. To create a new field, thi...
Hi All, I have one requirement to auto create project record when program (parent)was created.for this process i go with flow designer part, i have created flow.as a part of new record creation the project description will be combination of parent na...
I have one workflow created in which I want to get the user preferred time and user preferred time zone and give a call back as per these 2 preferences. The below fields are there on portal and are mapped to the variables on catalog item. once these ...
I setup a new instance and activated the following:Operational IntelligenceITSM RolesGlide Virtual AgentCustomer Service Virtual Agent Conversations After activating the Virtual Agent Conversations I received:"403: You do not have permissions to acce...
