Hi,Can anyone help me out with the below;Based on the 'category' show the configuration item on incident form (example: if the 'category' is 'Application', show the CIs which has the 'class' with 'Business Application and Applications') Do help with ...
I want to create a email notification that is triggered monthly on the last day of the month. It should send an email to all members of a specific team, and each team member should receive an email with a list of all open incidents that were assigned...
Hi, Can anyone help how to get the information of 3 different fields from staging table (example: ID, App ID and App url) into description field in the target table.Thanks,Sugand
Hello Experts,We want to run a job everyday so, trying it via flow designer. where flow checks for all KB Articles that so so 'Business Valid to' date and for all the KB Articles found in lookup we should create 1 record and 2 tasks. So, I am using t...
I'm currently working on outbound integration and encountering an issue where the OAuth token received in ServiceNow isn't authorizing access. Strangely, when I obtain the token using Postman, access is authorized successfully. Has anyone else experi...
Hello All, Is there a way to add the "Related Lists" in the CAB Workbench form page? Is there a possibility to add it?
Hi All, I'm hoping that this is easier than my other questions!Are you aware of a way to make the portal form widget mandatory (mandatory_attachment) if the requested for user is from a certain company? I feel like this should be so easy, but I can't...
Hi,I have a requirement like, When I click on 'resolve' in incident in SP portal, then after it should populate a comment box with the title 'Please let us know the reason your issue no longer needs investigating'AND this comment is populated as both...
Hello Everyone, I have a requirement where I have to create a cascading filter on the incident table for the dashboard on Opened Date and Priority. I tried but I am not able to find any date field to be selected. Can someone tell me is cascading filt...
We have allowed our customers to create new incident tickets by sending emails to the instance. The subject of the email will be captured in the Short Description of the incident ticket and the entire body of the email will be captured in the Descrip...
Hi guy, can anyone help with the creation of a metric definition that captures the time a P1-Critical Incident switches to a lower priority statusPlease.
HI All, When a ticket is logged by an agent and the contact is a internal Jacobs user. That contact will be able to see the ticket in the portal and is able to interact and respond the ticket the same as normal. Please help me on this. Thanks,Suresh.
We have our Risk Portal and we need the footer text placed in the footer to dynamically refresh the Copyrights sentance. Currently, the Body HTML Template field is updated as <div class="col-md-12 text-right footer-section"><div class="copy-rght-txt...
We're looking to improve the way we can report on how many times the 'This helped' button has been clicked for an article.I can see this from cxs_relevant_doc_task (which shows how many times "this helped" has been clicked, but I can't find a way of ...
Hi Team I am learning CSM module , can any one please provide any real time use case with there solution for practicing . Please provide screenshot for each steps for better understanding .
