Hi, We have encountered a bug where if the user tries to type the keyword intent in the chat, it shows this set of sysID: This is happening in PROD, but on DEV and TEST instance, it's working fine. I checked the VA topic and NLU intents used here an...
We have a table that extends the user table. The user table has the normal phone number field, but the numbers are being formatted in an American format. In Australia, a 10 digit number can be displayed as either 0401 123 456 for a mobile or 02 1...
Is there any way/method to get element of form label in Client script, i am trying to "setStyle" of label // Working for field var requestorField = g_form.getElement('sys_display.' + g_form.getTableName() + '.u_authorized_requestor_s_full_name'); /...
Dear Team, I have a requirement to copy/transfer attachments of Interaction Record to Request record when Create Request UI Action button clicked on associated Interaction Record. It is working fine with Incident record due to the line 28 and 29 on t...
Helloguys, what is this field used for in the table? Table Name: customer_account Field Name: Registration Code BR
I have used the radio button data type for a field in a normal form but the choices appear to come horizontally as shown in the below image: (I have attached the image with this post incase it is not visible) The (please attach detailed explanation)...
Hello, I am working on implementing a UI Action in a Service Portal form screen that is supposed to delete a record. I am using current.deleteRecord(); for the deletion process, and it successfully removes the record. However, I am facing an issue wh...
Here's a fun one. Scenario: I have a Catalog Item made up of a few variable sets and some single variables. One variable set is a common one that contains the Requestor, Short Description, Description, Location, and some others.Challenge: How to get ...
How do I setup in app push notifications as displayed in the image attached. I have configured a notification with Push Notification set to true and attached Push Notification Message but the notification is not triggered. Kindly suggest any fixes or...
Hey Mates, I just wanted to understand, if we have availability to embed the existing UI page into the Workspace (Configurable Workspace), so that I dont need to build the UI & Functionality again. I have tried calling UI page from UI action butto...
Hi,I'm working with metrics and would like to check if the duration of certain metric is more than 3 days. Using this script: var met = new GlideRecord('metric_instance'); if (met.get('4d873c0b47d186d0bfbeacb1026d4395')){ var myduration = new GlideD...
Hello community, I have a custom field is I am trying to show in a Case View of Cases table (CSM module) but it becomes visible only if I added to the main form as well as the required form section. If I tried to add it to the main form itself or an...
I have been trying to restrict the access of users from approving from related lists inside the custom form , users should only approve or reject by using ui action button only . this is the requirement. can anyone suggest how should restrict them fr...
Hi Community, I have updated my flow in flow designer and now, I want to switch back to the previous version.How should I proceed?
"An interesting fact about the ServiceNow Discovery"I am pretty sure that you all know that while discovering the windows devices, horizontal discovery uses a WMI protocols to process it further.Let me take you in another side of it!!!We can use WinR...
