Restrict Access To Certain Sensitive Requested Items

mr3006
Kilo Contributor

Good Morning,

I'm hoping someone can help with this.

We need to restrict access to certain Requested Items and the tasks within that may contain confidential data for example (asking for access to someone's emails for investigation purposes).

We have the catalogue items set up and i believe the way to do this would be by using an ACL.

We would need the requester, requested for and a certain resolver group to have access to the item & tasks but all other resolver groups to be denied read access.

Is this possible?

Any help would be greatly appreciated.

Many Thanks

1 ACCEPTED SOLUTION

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Yes, you would want to look at read ACLs for requested item and tasks. You'd probably need a couple of scripted ACLs that check the logged in user and group and then compare against the values on the records.

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6 REPLIES 6

Were you able to do this? Can you share what you have done?

Tracey6
Tera Contributor

Hello - were you able to accomplish this?  Can you share if so.

Thank you!