Restrict assignment groups based on account on case record.

[Anwar2]

Hi Team,

I need to restrict the assignment group field on case record.

If account  A( 'account.u_partner_owned=true') is selected on case record it should show A assignment group.

If account B('account.u_customer_owned=true') is selected on case record it should show B assignment group.

else all the assignment group should available.

Already a refernce qualifier available the on this field as its extended from task table.

I have to make the is dictionary override.

I am trying it through script include and call that in reference qualifier but failing.

Can someone help me on this.

Thanks,

Anwar

[Anirudh Pathak]

Hi @Anwar2 ,

In your dictionary override, check the "Override reference qualifier" and use the below code to call the script include - 

"javascript: new YourScripIncludeName().YourFunctionName(current.u_partner_owned,curent.u_customer_owned);"

Use below code in your script Include - 

getGroups: function(owner,owned) {
        var arr = [];
        if (owner == true) {
           var grp = new GlideRecord('sys_user_group');
            grp.addQuery('name','YourGroupName');
            grp.query();
            if (grp.next()) {
                arr.push(grp.getValue('name'));
            }
			
        }
	else if (owned == true) {
           var grp = new GlideRecord('sys_user_group');
            grp.addQuery('name','YourGroupName');
            grp.query();
            if (grp.next()) {
                arr.push(grp.getValue('name'));
            }
			
        } 
	else {
            var grp = new GlideRecord('sys_user_group');
            grp.addActiveQuery();
            grp.query();
            while (grp.next()) {
                arr.push(grp.getValue('name'));
            }

        }
       return 'nameIN' + arr;
    }