Restrict attachment For Others groups

nameisnani
Mega Sage

Hi Team ,

can anyone please help me on this requirement? 

 

If incident assigned to ' Service Desk ' Team , and if they attached any attachment in the incident that should not be visible for other teams . 

 

If other opens the incident also , attachment should not visible to them , only it should visible for ' Service Desk ' only .

 

nameisnani_0-1731585156758.png

 

 

Please provide configuration steps to achieve this requirement ,

Please attach configuration screenshots for better understanding .

 

Also , Please provide test results of this requirement .

 

Please provide steps screenshot

 

Thanks in advance .

 

5 REPLIES 5

Mark Manders
Mega Patron

Why are you posting the same question 3 times in the same topic? This doesn't help you in getting a solution faster and it is frustrating for both you as the people helping you that you get information you already have through another question.

https://www.servicenow.com/community/developer-forum/1-restrict-attachment-for-others-groups/td-p/31...

https://www.servicenow.com/community/developer-forum/restrict-attachment-for-others-groups/td-p/3104...

https://www.servicenow.com/community/developer-forum/1-1-restrict-attachment-for-others-groups/td-p/...


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark