Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Restrict Bulk Edit Fields for Agents in Workspace List View

n-ssurabhi
Tera Contributor

on workspace list view users can select multiple records using the multi-row selector and click the Edit option to perform a bulk update. Currently, the bulk edit dialog displays around 7-8 fields.

  • Admins should continue to see and update all available fields in the bulk edit dialog.
  • Agents should only be able to edit 3 specific fields during bulk update.
  • Agents should still be able to edit the other fields when opening an individual record (record form). The restriction is required only for the bulk edit experience in Workspace.

I have explored UI Actions, Declarative Actions, and list configurations, but I have not found a way to control the fields displayed in the standard Workspace bulk edit dialog based on user roles.

Has anyone implemented a similar requirement? Is there an out-of-the-box way to restrict bulk edit fields by role.

Any suggestions would be appreciated.

0 REPLIES 0