Looking for help on preventing assignment groups from selecting the below HR Services when using "Create New Case" and "Transfer a Case". Only those who are a member of "Allowed Groups" should be able to select these services.
Restricted HR Services:
- 'EA Graduate Program Application'
- 'EA Partnership Program Application'
- 'EA Reimbursement Request'
Allowed Groups:
- 'HR L&TD EA Graduate Program Tier 2'
- 'HR L&TD EA Partnership Program Tier 2'
- 'HR L&TD EA Reimbursement Program Tier 2'
- 'System Administrators'
- 'HR Admin'
Please note, we have ACLs applied to these Services so that Groups outside of the "Allowed Groups" cannot view the submitted cases in the HR Agent View. We are looking at preventing the non-allowed groups from selecting them in the features mentioned above.
Any assistance will be greatly appreciated!
