Restrict incident tickets based on the group

[Mannam Praveen]

Hello, 

we have created the three groups like Blue green and yellow and my requirement is green group can able to see  both yellow group and blue group tickets. 

2. Blue group should not see green group tickets but they can see yellow group tickets

3. Yellow Groupcan see both blue group and green group ticket 

How to acheive this..?

[Dr Atul G- LNG]

Hi @Mannam Praveen  

By any chance, you are in domain separated instance? If no, then use ACL or BR to make these restrictions. 

[Ankur Bawiskar]

@Mannam Praveen  

you can use query business rule on your table and handle this

what script did you start with and where are you stuck?

Something like this but please enhance it further

(function executeRule(current, previous /*null when async*/) {
    // Get the current user's groups
    var userGroups = gs.getUser().getMyGroups();
    var groupNames = [];
    while (userGroups.next()) {
        groupNames.push(userGroups.name.toString());
    }

    // Define the group visibility rules and give the sysIds of those 3 groups
    var greenGroup = 'Green Group SysId';
    var blueGroup = 'Blue Group SysId';
    var yellowGroup = 'Yellow Group SysId';

    // Build the query based on the user's group membership
    var query = '';
    if (groupNames.includes(greenGroup)) {
        query = 'assignment_group.nameIN' + blueGroup + ',' + yellowGroup + ',' + greenGroup;
    } else if (groupNames.includes(blueGroup)) {
        query = 'assignment_group.nameIN' + blueGroup + ',' + yellowGroup;
    } else if (groupNames.includes(yellowGroup)) {
        query = 'assignment_group.nameIN' + blueGroup + ',' + greenGroup + ',' + yellowGroup;
    } else {
        query = 'assignment_group.nameIN' + blueGroup + ',' + yellowGroup; // Default to blue and yellow if no specific group
    }

    // Apply the query
    current.addEncodedQuery(query);
})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Mannam Praveen  

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.