Restrict Incidents for Service Account

[Jake Adams]

Hi,

I have a service account that creates Incidents. Now they want to also Resolve incidents for which I would need to give them Write access on the Incident table. But, also I want to restrict the Service account only to access the Incidents created by them and not beyond that.

How can I achieve this?

[Amit Gujarathi]

Hi @Jake Adams ,
I trust you are doing great.
You can add the below code in the write ACL , it will resolve your usecase

(function executeRule(current, previous /*null when async*/) {

    // Replace 'your_service_account' with the actual service account user ID
    var serviceAccount = 'your_service_account';

    // Check if the current user is the service account and if they are the creator of the incident
    return gs.getUserID() === serviceAccount && current.opened_by == gs.getUserID();

})(current, previous);