Restrict problem task closure rights to the members of Specific assignment group

[snehasaha]

I am new to ServiceNow development. We have a requirement to restrict problem task closure rights to the members of Specific assignment group. The new assignment group say "ABC" is already created. Can someone please help on how can I proceed further? If any ACL needs to be created for this and what should be steps ? 

[Ankur Bawiskar]

@snehasaha 

share your script please along with BR configuration

If my response helped please mark it correct and close the thread so that it benefits future readers.

[snehasaha]

@Ankur Bawiskar PFA the BR and script for your reference

[Ankur Bawiskar]

@snehasaha 

you didn't copy the script as it is and you should pass group name directly

// give the group name here
    if (!gs.getUser().isMemberOf('Problem Task Owner Group')) {
        gs.addErrorMessage('You do not have permission to close this task');
        current.setAbortAction(true);
    }

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@snehasaha 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel]

Hi @snehasaha ,

Create before insert/update br on problem task table and use below script.

if (!gs.hasRole('admin')) { // Allow admin to close if needed
    var groupCheck = false;
    var assignedGroup = current.assignment_group.getDisplayValue(); 

    if (assignedGroup == 'ABC') {
        groupCheck = true;
    }

    if (!groupCheck) {
        gs.addErrorMessage("Only members of the 'ABC' assignment group can close this Problem Task.");
        current.setAbortAction(true);
    }
}

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------