Restrict users to see only their assignment group incidents

[Krutika Valanj2]

Hello

We have a requirement

1. Logged in User should only see incidents assigned in their assignment group

2.If the user is searching for any incident ticket(ticket is assigned in group which user does not belong to)  they should see only Number & Assignment Group fields.

How can we achieve this?

Thanks

Krutika 

[Krutika Valanj2]

@Ankur Bawiskar  what if we implement the 1st requirement by ACL, then can the user see the number & assignment group if he searches incident that he is not part of Assignee list?

[Ankur Bawiskar]

@Krutika Valanj2 

yes if you use only table.None ACL and no query BR then possibly it might work

I haven't tried that

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[Ankur Bawiskar]

@Krutika Valanj2 

there is already OOTB query BR on incident

-> you will see INC if you are caller or opened by or in watch list

If you implement your requirement somehow then what happens to the OOTB logic.

How will caller or opened by or watch list users will see the INCs?

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[Krutika Valanj2]

@Ankur Bawiskar 

Anyways we want -caller or opened by or watch list users will see the INCs

on top of it : 

1)we want member of assignment group(ITIL) to see/edit : Incident

2)Also non group member (with ITIL inherited from other groups) should see 2 fields : incident number and Assignment group

[Ankur Bawiskar]

@Krutika Valanj2 

then you need to update the OOTB query BR and OOTB Table.None ACL for point 1

2nd point is still a challenge since query BR will run and impact global search

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