Retain HTML for inbound emails

[scottangehr]

We would like to retain HTML formatting from inbound emails and insert them into the comments.

I placed the following code into the inbound email actions and I'm getting a result I don't expect.

BR: current.comments =   '[code]' + email.body_html + '[/code]';

Result:

2016-03-09 13:31:59 - Scott Angehr   Additional comments

lang="EN-US" link="blue" vlink="purple">

State	Type	Caller	Severity Level	Category	Short Description
Active	Project	Justin Thyme	Standard	ServiceNow	Create Timesheet app tied with Project Mgmt

Scott Angehr

ServiceNow Administrator

It includes part of the email header and I haven't been able to edit to exclude this.

Any thoughts would be greatly appreciated!

Thank you,

Scott

[Community Alums]

Have you considered creating another 'Description' field of type HTML? Unless you need to utilize the journal field functionality.

I did this to handle HTML formatted emails like yours above; formatted tables, etc.

Cheers,

Tim

[scottangehr]

Thank you for the response.   The users wish to keep additional comments as their initial journal.

[nidhi_batavia]

Hi,

I used the same code mentioned by you in my incident inbound action but its giving me complete HTML code rather than formatted one,

Please suggest.

current.comments =   '[code]' + email.body_html + '[/code]';

[Jesse Bates]

This is an issue we are experiencing. When sending an HTML email to SNOW all the formatting is stripped from the email in the comment section. 

Could someone please assist with this issue.