'Retire' button doesn't work in Service Operations Workspace (SOW)

[tuitendung]

In Service Operations Workspace (SOW) of my PDIs, 'Retire' button (OOTB) doesn't work. How to fix it ?

[Danish Bhairag2]

Hi @tuitendung ,

Please go through the below from servicenow:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783705

Please mark my answer helpful & accepted if it helps your address your issue.

Thanks,

Danish

[tuitendung]

Hi @Danish Bhairag2 ,
Thanks for your reply, My issue just occurred in SOW form. Do you have any ideas about this?

[Danish Bhairag2]

Hi @tuitendung ,

Oh so in the backend view (not workspace) the retire button works for the same article?

Also the owners are mapped and active for that article i believe?

Thanks,

Danish

[Dr Atul G- LNG]

What error you are getting or it is doing nothing? @tuitendung Did you check the UI actions. or in UI builder.