'Retire' button doesn't work in Service Operations Workspace (SOW)

tuitendung
Tera Contributor

‎09-24-2023 05:47 AM

In Service Operations Workspace (SOW) of my PDIs, 'Retire' button (OOTB) doesn't work. How to fix it ?

tuitendung_0-1695559575595.png

 

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11 REPLIES 11

Danish Bhairag2
Tera Sage
Tera Sage

‎09-24-2023 06:59 AM

Hi @tuitendung ,

 

Please go through the below from servicenow:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783705

 

Please mark my answer helpful & accepted if it helps your address your issue.

 

Thanks,

Danish

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tuitendung
Tera Contributor
In response to Danish Bhairag2

‎09-24-2023 07:05 AM

Hi @Danish Bhairag2 ,
Thanks for your reply, My issue just occurred in SOW form. Do you have any ideas about this?

 

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Danish Bhairag2
Tera Sage
Tera Sage
In response to tuitendung

‎09-24-2023 08:59 AM

Hi @tuitendung ,

 

Oh so in the backend view (not workspace) the retire button works for the same article?

 

Also the owners are mapped and active for that article i believe?

 

Thanks,

Danish

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-24-2023 11:33 AM

What error you are getting or it is doing nothing? @tuitendung Did you check the UI actions. or in UI builder.

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