Retired KB is showing results in portal

learnerJohns
Tera Contributor

‎01-24-2025 06:48 AM

We have retired the article KB1111111,

However, when you change your language to Portuguese Brazilian on Portal the system is fetching the RETIRED KB Article in the Portal Search, the search results are providing a published KB article - KB2222222.

 

Ideally, the search results should be zero. And we have also checked and removed all the references of retired article from all the related list and parent and child articles.
We have checked initially that Knowledge Article KB2222222 for Brazilian Portuguese is translated from KB983478 v5.0 which was in Outdated workflow and this has a related article still linked to it KB1111111. However, this was again published as of this week but still this is happening. 

 

 

Can you please guide me what could be the issue 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-24-2025 10:31 AM

Hi @learnerJohns 

 

https://www.servicenow.com/community/knowledge-managers/why-are-retired-articles-viewable-on-service...

 

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