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Retrieve "File Name" for lookup attachment action

orlando3
Tera Expert

‎01-12-2023 10:13 AM

Hello all,

 

I am working on copying attachments to JIRA, the issue i am facing is that i do not know how to get the file name of the attachment for the current record., since there is no data pill option, i assume this would need to be scripted?

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Laszlo Balla
ServiceNow Employee
ServiceNow Employee

‎01-12-2023 10:43 AM

Hi there,

 

Are you sure you need the file name? If there is 1 attachment, this action will work without a file name just one fine, otherwise it will return the 1st one it finds.

I have actually done something similar recently for a different application using a custom spoke, and since I could not be sure that there will always just be one attachment (even if that is the expectation) I have decided to use a 'Look Up Records' action on the attachment table and then triggered the file transfer (Copy Attachment in your case) inside a 'for each' loop. This is how it looks like:

LaszloBalla_0-1673548974959.png

 

Maybe this could also work for you?

 

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