Retrieving an instance

[Christie Jackso]

When my instance expired, I chose to get a new instance instead of requesting an extension. Is there any way I can have my previous instance restored? It has all of the previous work that I have done up to this point. 

[Dr Atul G- LNG]

Hi @Christie Jackso 

When you are requesting a new instance,  you will not get your previous work in that. If you need previous work better extend the old instance or take a back up of all your work and add in new instance.

[Danish Bhairag2]

Hi @Christie Jackso ,

If u have already got a new instance for the same ID then unfortunately there is no way u can get ur previous instance back. While working on PDI remember to take necessary backup of ur work or the whole instance as servicenow does not keep your instance for a very long time now if unused. 

Thanks,

Danish

[AndersBGS]

Hi @Christie Jackso ,

when first a PDI has been reclaimed, there is no way to get it back again.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb ups

Best regards

Anders

[Sandeep Rajput]

@Christie Jackso If you chose to go with a new instance then the previous instance might have already been reclaimed and data associated with it have already been purged by the servicenow.