admin user needs to elevate role to admin in order to have admin access

Alon Grod
Tera Expert

Hi,

I have admin role, when login to the instance i need to elevate myself to admin role in order to have admin access. is there anyway to disable this so i will be admin without elevate myself to admin role:

AlonGrod_0-1778668682654.png

 

4 REPLIES 4

OlaN
Tera Sage

Hi,

I would guess this is because you have marked the admin role as "Elevated privilege"
If you would de-select that property on the role, it will no longer require you to elevate in order to use the admin role.

Tanushree Maiti
Mega Patron

Hi @Alon Grod ,

 

As per KB : KB0687701 Admin user is being asked to elevate to "admin" role after logging in 

 

Check this.

If it is the admin role that is having the issue, uncheck the Elevated Privilege checkbox in the admin sys_user_role record to resolve the issue.

  1. Make sure that the High Security plugin is enabled.

  2. Navigate to the sys_user_role table.

  3. Search for and select the admin record or navigate to the following link:

    https://<instance-name>.service-now.com/nav_to.do?uri=sys_user_role.do?sys_id=2831a114c611228501d4ea6c309d626d

  4. Uncheck the Elevated Privilege checkbox.

  5. Save the record.

  6. Flush the cache and log in to the instance again after making this change.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Ankur Bawiskar
Tera Patron

@Alon Grod 

@OlaN already answered your query

just check this KB

Admin user is being asked to elevate to "admin" role after logging in 

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Aradhana Singh
Tera Contributor

To avoid elevating every time, you can disable elevated privilege requirement for the admin role.

Steps:
Navigate to System Security → Elevated Roles
Open the admin role record
Uncheck or disable:
Requires elevation / Elevated privilege (depends on version)
Save the record