Retrieving Requester(caller_id) Email address / company information etc. on a client side Script

Community Alums · ‎12-28-2017

Hi,

How would I retrieve Requester email information which is displayed under the float when checking additional information ('i') on a requester in a incident.

It seems to be defined id="sys_readonly.sys_user.email" under the float, is there a way to refer directly to the information like in g_user.userName or is there a way to refer to it some other way? I have tried searching online for solutions but I seem to be hitting a dead end here.

Please let me know if additional information is required or if I'm being unclear

oharel · ‎12-30-2017

OK, thanks.

So, in the incident script:

Type: onLoad

Script:

function onLoad() {


var email = g_form.getReference('caller_id', setEmail);


function setEmail(email) {

if (email)

alert('email is '+ email.email);

g_form.setValue('short_description', email.email); //this changes the short_description, but change it to populate the right field, or remove it if you do not need it.

}

}

For the catalog task, you can use:

Again, an onLoad client script:

function onLoad() {

     //Type appropriate comment here, and begin script below


var email = g_form.getReference('request_item.request.requested_for', setEmail);

     }


function setEmail(email){

alert('email ' + email.email);

g_form.setValue('short_description', email.email); //this changes the short_description, but change it to populate the right field, or remove it if you do not need it.

}

harel

Edit:

I just noticed that I have the requested for field on my catalog task form. If you don't have it or don't want to add it, you will need to use a GlideAjax call in a client script and a script include:

Client script:

Table: sc_task

Type: onLoad

Script:

function onLoad() {

     //Type appropriate comment here, and begin script below


var ri = g_form.getValue('request_item');


var ga = new GlideAjax('getEmail'); //this is the script include 

ga.addParam('sysparm_name', 'userEmail'); //this is the function within the script include

ga.addParam('sysparm_ri', ri);

ga.getXML(getResponse);


function getResponse(response) {

var values = response.responseXML.documentElement.getAttribute('answer');


alert(values);


}

}

Script include:

Name: getEmail

Client callable: yes

Script:

var getEmail = Class.create();

getEmail.prototype = Object.extendsObject(AbstractAjaxProcessor, {


userEmail : function() {


var ri = this.getParameter('sysparm_ri');


var req =   new GlideRecord('sc_req_item');

req.addQuery('sys_id', ri);

req.query();

while(req.next()) {

return req.request.requested_for.email;

}

},

       type: 'getEmail'

});

harel

View solution in original post

Community Alums · ‎12-31-2017

Perfect!

Thanks once again for a quick reply and solution! I think I should be able to work with this knowledge quite a bit and be able to apply it where it's needed.