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3 hours ago
Hello everyone,
I was implementing something and ended up changing the type of a native field from reference to list.
I tried to revert this field back to reference, but I get an alert saying it's not possible.
Could someone tell me if I can revert this field back to the default version of the tool?
The table is from the Integrated Risk Management plugin.
Solved! Go to Solution.
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3 hours ago
Hi @pverni
It is never recommended to change the data type of an out-of-the-box (OOTB) field, as it may be used in multiple features or mappings.
If you are not fully aware of all dependencies, this can cause issues. If the field already contains data, please back up and delete the data first, and then try changing the data type again.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 hours ago
Hi @pverni
It is never recommended to change the data type of an out-of-the-box (OOTB) field, as it may be used in multiple features or mappings.
If you are not fully aware of all dependencies, this can cause issues. If the field already contains data, please back up and delete the data first, and then try changing the data type again.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 hours ago
if table has data for that field then you won't be allowed to change
you will have to remove data from that field and then change the type
Changing Field type from Reference to LIST - Error
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago - last edited 3 hours ago
Hi @pverni
If a field or variable needs to be changed to a different data type, always follow this approach:
First, deactivate the existing field or variable.
Then, create a new field or variable with the same name and the required data type.
This helps maintain consistency with legacy data without any data loss.
