Revert to base system still says customized

[kirkr]

We are attempting to go through all of the Skipped Updates and attempt to revert these to the base system where possible by clicking Revert to Base System.

While this does replace the record with the OOTB version, it continues to indicate that it is customized.

Is there a proper way to revert these so they are actually considered OOTB and not customized?

[Michael Fry1]

In the skipped record, did you try clicking the Revert to Base System button?

[kirkr]

That's how I've tried it, but sadly it still says it's customized.

An example here with

Clicking the Revert to Base System button

Resolution changes to Reviewed and Reverted

Clicking Show Related Record

Shows this is customized

Any ideas?

[kirkr]

For testing, I'm reverting to base system and then toggling the Replace on Upgrade value to true on the records and see what happens when we update patch levels.

[Duodecimal]

Is the "Customer update" checkbox cleared?