Revert to New with Change Model

[Dhyanendra]

Hi All,

We were using Revert to New feature for normal and Emergency changes. Now we are implementing Change Model and revert to new feature is not working correctly. Changes are getting reset to new state but approvals are not getting cancelled. 

I found there is one OOB BR "Change reverted to New" which cancels the approval but it's condition is "Model" Is Empty.

Please suggest how we can use Revert to New feature with Change Model.

Regards,

Dhyanendra

[Anish Reghu]

Hi @Dhyanendra ,

The "Change reverted to New" business rule you mentioned is an out-of-the-box rule that is intended to cancel approvals when a change is set to the "New" state. However, it appears that this rule's condition, "Model" is Empty, is preventing the rule from running for changes that have a model set.

If you are using change model and still want to use the revert to new feature, one option is to modify the condition of the "Change reverted to New" business rule to include the change model you are using. This way, the rule will run for changes that have the specified model set.

Another option is to create a new business rule that will cancel the approvals when a change is set to the "New" state and the change model is set. This new rule will have the same function as the OOB rule but with the additional condition of change model.

Additionally, you can check if the OOB business rule is active or not. If it's inactive then activate it.

Kindly mark the response as Correct or Helpful.

Cheers,

Anish

[Dhyanendra]

Hi @Anish Reghu ,

Thank You for the response. But I was thinking that why they have mentioned condition "Model Is Empty" If we change the condition will it create impact.

Regards,

Dhyanendra

[Anish Reghu]

Hi @Dhyanendra ,

It appears that the "Revert to New" feature is not working correctly with the implementation of the Change Model, and that an OOB BR "Change reverted to New" exists which cancels approvals but only if the "Model" is empty.

One approach to resolve this issue would be to customize the "Change reverted to New" BR to include the condition that checks for the Change Model in addition to the "Model" being empty. This would ensure that approvals are cancelled when the "Revert to New" feature is used, regardless of whether the Change Model is being used or not.

Alternatively, you can create a new BR and link it to the "Revert to New" feature, this BR will have the condition to check for Change Model and will cancel the approvals in case Change Model is not empty.

Kindly mark the response as Correct or Helpful.

Cheers,

Anish

[Dhyanendra]

Hi Anish,

I have checked it further and this can be resolved if we use the conditions mentioned in the flow designer. We are using Workflow here and that is why we were facing this issue.

Regards,

Dhyanendra