Revert to out of box Contract plug-in

[Mark_Bailey]

About three years ago I had to do a LOT of customizations for the Contract Module.

The contracts team decide to go with another tool back then. Now another team wants to use contracts. I did so much customizations for the other team it would be better for me to start with a fresh out of box module. Is there any fast and easy way for me to go back to out of box?

[Pradeep Sharma · Accepted solution]

Hello Mark,

No direct way. The only option is to compare the changes in Business rules, Client scripts, and other artifacts, etc with one of the Zbooted instance and then update/Delete the changes manually.

[meganp]

Hi Mark,

There is no simple way to do this on your own. You would basically need to undo all of your customizations manually and then re-install the plugin but that might cause data loss if you've customized the table and added in columns.

Honestly, the easiest/safest method for you, would be to create an incident with Platform Technologies in Customer Support and they will help you do this. They'd basically assess your customizations and walk you through the steps on how to revert back to the OOB version of the plugin. Bottom line is there are no easy revert options, this must be done manually.

Please mark this answer as Correct/Helpful as appropriate.

Thanks!

[dvp]

Here is what i have done in the past

navigate to your_instance.service-now.com/sys_upgrade_history_log_list.do?sysparm_query=disposition%3D4&sysparm_first_row=1&sysparm_view=

and filter out by the desired plugin

The list will display the customizations you have done to OOB rules. Revert all of them to base system.

[Mark_Bailey]

Thank you all.