Service Graph Connector for Microsoft Intune

JamesLindsay
Giga Guru

I've been troubleshooting an issue with this connector for a bit now and I am about fed up. Initially the problem existed with the upgrade from 2.2.1 to 2.3.0 where some updates did not take due to some customizations made. This effectively killed the feed. After following some support advice, I've both attempted to revert to base, and did a repair. While this did fix the feed, I'm finding data in the staging tables:
SG-Intune Computer [sn_intune_integrat_computer]
SG-Intune Devices [sn_intune_integrat_devices]
SG-Intune Software [sn_intune_integrat_software]

That is not making it into the destination tables specifically:

Handheld Computing Device [cmdb_ci_handheld_computing]

 

As another attempt to trouble shoot the issue, I used my developer instance and installed and configured the plugin fresh. Made sure all Intune rights were in place and ran the scheduled job. I got all the devices I expected to get but for some reason the deviceName is coming in MAC Address - Model. Any ideas on how to proceed?

1 REPLY 1

Anand Kumar P
Giga Patron
Giga Patron

Hi @JamesLindsay ,
ServiceNow Development has confirmed that the Service Graph Connector for Microsoft Intune uses the Microsoft Graph Graph API Beta.
They have confirmed with Microsoft that this is fine to use and had it confirmed that it is.
At present, there are no plans to switch to using the GA 1.0 version of the API.
It is also not possible to amend the api in use from Beta to GA.

Refer to below links
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme... 

 

https://www.intuneirl.com/integrate-microsoft-intune-with-servicenow/ 

Please mark it as helpful and solution proposed if it serves your purpose.

Thanks,

Anand