Revert UI Action to Out-of-the-box

[Justin Lee2]

There is an out-of-the-box UI Action (CSM) that a previous developer modified.

Because it was customized, when CSM is updated, any OOB changes to the UI Action are ignored.

I'd like to revert the UI Action back to the out-of-the-box version.

My question is:  In the versions list of the UI Action, if I select the most recent OOB version (store version), and revert it back to that version, will subsequent CSM upgrades update the UI Action, or will it still consider it as customized and ignore updates?  (if the latter, what needs to be done to have it not be considered customized?)

Thanks,

Justin 

[Mark Roethof · Accepted solution]

Hi there,

If you really take the last one, then it should be oke. You can double check the customer updates, and check if the update has replace_on_upgrade=true. In that case, your all fine!

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Justin Lee2]

Perfect. Thanks Mark!