Right Click on header not working in Approval forms ?

[rezacol]

I am facing an issue where I am unable to personalize the Approval form? Moreover, the right click is not working in this form. I need to personalize it and add some fields in activity of this approval forms. Does anyone know how to enable it ? I am having admin access too.

[Pradeep Sharma]

Hi,

Have you done any sort of customizations on approval form(like adding related list)?

These issues also generally comes if your update set is not backed out properly.

Also confirm if this behavior is only for approval form?

Thanks,

Pradeep Sharma

[rezacol]

Never done customization on approval form. But now I have requirements to do some customization.

Moreover, this is happening on approval form only. On other forms I have able to do personalization. And, I have never backed out an update set either.

Are you able to customize approval form??

Thanks,

Reza

[Pradeep Sharma]

Hi Reza,

In that case,I would recommend you to raise a HI ticket for the above issue.

Thanks,

Pradeep Sharma

[harikrish_v]

You can goto System UI ->UI Context Menu ->and see if anyone tampered with the default one. You can look for onShow,Action and Dynamic scripts.

If you are trying this from the Approvers related list, then I suggest you look at the parent table's client scripts because Context Menu's can be hidden via client scripts on Parent form. Also, type sysapproval_approver.list in the left nav and see if you can do the right click on the list layout there.

Thanks & Regards,

Hari