Hi Team, I am building a VA topic where my first question to ask user is wether this issue being reported for self or somebody else. If its self then caller must be filled in with logged in user and if its onbehalf then a referece picker must be give...
In portal, I have this message button under the User Profile, and if I click on it, it shows security related issue. If I click on it what should happen? Since there is restriction (security issue), what roles should be allowed to access it? And also...
See image. We are trying to move over from Agent Workspace to Service Operations Workspace. How do we add a new icon here? In our Agent Workspace, we have an icon here to show a list of relevant Changes.
Hello,In my error hander, i'm using send email action to send basic information about error. i'm trying to add RITM number as the hyperlink and flow context link of that RITM in the email body. can someone help me with this?Yes i'm replacing instance...
I am currently using OOB 'user profile' widget in SP portal. I have an admin role. But when I am clicking on 'message' button it is leading me to a page which is restricted as shown below. Can anyone help me with resolving this issue?
Hello everyone,I have an requirement to add a show less /show more to journal fields (worknotes/comments).Is it possible to render the journal fields as on service portal it can be achieved via service portal widget but i don't know how to achieve it...
Hello, I have a script action which parses MRVS objects and return a html table string. This works when needed for flows. I wanted to use this also in a email script, so I created a sub-flow which will call the flow script action. (as I cannot call t...
I have a service catalog where I need to select account and the catagory type. Both are in slush bucket / list collector. When I'm using the Set Variable values I'm able to select the category from slush bucket but not the account. Tried using the cu...
Trying to get a way to create a customized message to be used when calling a user from the action. since im using flow designer i have a catalog item triggering this call that pulls in the incident variables at the start. The TwiML Instructions URL i...
Hi,I am using the below server script and client script within UI action, is there a way I can prevent reloading the page multiple times. Actually want to reload only when first if statement is true. Thanks, Server script: var util = new KeywordRouti...
Hi All, I have created one calander report and called it in the portal widget.But my requirment is all the user want to see all the change details in the catalnder report is this posible .?
Hello-Attached is an example. Not much to show since when you hit the "i" icon, nothing happens The curious part is that for some tables it works and others it does not...so it's not a matter of records not being there, because they are. For exampl...
In my ServiceNow instance, while mentioning a person(@mani) in the comment/work notes of the story form , the mail to be triggered to the @mentioned person as per OOB behavior. it is working fine but for few case workers/developer , if they mention a...
In Zurich the Integration user doesn't show up in OAuth application user drop-down in the Inbound integrations: OAuth - Client credentials grant. I also cannot check the 'Web Services integration user only' when creating the user as that's hidden, s...
Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...
