Hi ServiceNow Community,We are using CSM Configurable Workspace with a custom Community Case table.We have two email experiences on the case:1. The main Email tab at the top of the case.2. The unstacked Email composer shown next to the Comments / Wor...
How can we create an automatically available Favorite for a group of users, using a filter so each user sees their relevant records. The solution should automatically include new users as they are added to the group
Hi All,whenever I try to click on the "Start Conference Call" button option available under related links in the incident form. it throws an error " Notify is not configured properly .Please contact your system administrator". Can someone help me res...
Hi All,whenever I try to click on the "Start Conference Call" button option available under related links in the incident form. it throws an error " Notify is not configured properly .Please contact your system administrator". Can someone help me res...
Issue: "User is not authenticated" error in REST API ExplorerHi everyone,I'm facing an issue in ServiceNow REST API Explorer. Whenever I click Send, I get the following response:{ "error": { "message": "User is not authenticated", "detail":...
Hi AllWe have a requirement where different units are using the same ServiceNow instance. We need to set a specific platform analytics dashboard as the homepage only for users belonging to one particular unit, without affecting users from other units...
Hello!We currently auto generate ServiceNow tickets requesting user profile folder cleanup for terminated or inactive users. The clean up process is manual now, and we're looking to automate the clean up task. What is the best approach to delete this...
How to Automate Standard Change Template creation through ATF? I don't want a serverside script to create standard Change Template. While entering Change Request values not able to find the field values in 'std_change_proposal' template
Hello SNOW developers, I am wondering how I can create a report in the Automated Test Framework? I'm having trouble figuring out how to input values into these fields in ATF. I tried "set component values (Custom UI)" but that functionality didn't f...
Hi developers, So, in normal everyday email use, we create an email chain for a particular thing. Person A sends an email to Person B and C, and all 3 would hit "Reply all" to the latest email. And so, you can click into the latest email and scroll d...
Many if not all of the guided tour example scripts I have seen center on creating a new record. IN this particular case, I want to create a tour that takes an existing record and moves it forward in the workflow. Here is the problem. If I decide to...
In service portal, I need to remove "Continue Shopping" and "Save as Bundle" button from sc_cart page. Once I click on view cart button, it takes me to this sc_cart page. The OOTB widget for this page is sc-shopping-cart-v2 (SC Shopping Cart). I can'...
Has anyone successfully replaced traditional Knowledge Search with AI Search? What improvements and challenges did you encounter?Did you notice a significant improvement in search relevance and user experience?Were there any challenges with indexing,...
Hello, I created a "Category" on the standard change template. However, when I open the "New Change Request" and select Standard", the category I created "AVD Standard Changes" does not show on the Standard Change Template Library. It seems simple, b...
Hello, I'm interested in managing custom application behaviour via custom table attributes. I know this can just be done by editing the sys_dictionary.attributes field directly but I would like to improve maintainability for future developers/maintai...
