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Resolved! Service Portal Search Stops Work for Non-Admins in Zurich

We are in the progress of upgrading from Xanadu to Zurich.  We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work.  It was reported to us by a use...

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jmiskey by Kilo Sage
  • 2112 Views
  • 16 replies
  • 11 helpfuls

Employee Center Portal

Hi All,Just need the input on employee center Portal. We ask to develop the employee center portal and home page as per the customer requirement. The home page completely deviating from OOTB esc home page. To align with customer requirement, we have ...

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SomashekarB by Tera Contributor
  • 272 Views
  • 4 replies
  • 0 helpfuls

How to use UI Scripts in Workspace?

Hello, what is best practise for using UI Script in Workspace as well as in the Calssic UI?In article How to convert UI Scripts to run in Configurable Workspaces - The SN Nerdthe g_ui_scripts API is used to load the UI Scripts. That requires changes ...

Change URL for knowledge articles on portal

Hello, I would like to know how to change the url of the knowledge articles on the service portal, currently the links look like this: https://instance.service-now.com/sp?id=kb_article&sys_id=1b9d69bddbb13300b0716f77489619f3  And I would like to chan...

alexm3 by Kilo Expert
  • 2803 Views
  • 7 replies
  • 2 helpfuls