create / update record from catalog item
Can we use workflow to update or create any record based on values filled in form from portal without using record producer any reference links is appreciated
Forum Posts
How to disable AI suggestion in portal ?
we have enabled AI search in portal but we don't want AI suggestion to show in the portal.how to disable it ?
Resolved! Changing order of Module in list view on compliance workspace
Hi,I have a requirement to change order of list items in compliance workspace,In below screenshot , I want to bring evidence request at the bottom of the list.How can I achieve this? Thanks in advance!
Making Request Item in the Catalog Task previewable
When I open a task from Request Item, the Request has an Info icon where I can then Preview the record. However, the Request Item does not (see image). Both of them are Reference fields. I don't understand why it does not have the Info icon/link.....
Reporting on VIT age
Hey everyone, I'm trying to build some dashboarding for vulnerabilities, and I've noticed when I try to create reporting for the age field on a VIT and configure it for aggregation is average, I get an error: "Access to this content denied based on r...
Unable to read tran:payload / raw SOAP body in Inbound Scripted SOAP Web Service
I am working on an Inbound Scripted SOAP Web Service in ServiceNow, where the incoming request is a SOAP 1.1 message sent from an external system (tested via Postman as well). The SOAP body contains a complex payload wrapped inside multiple namespace...
Opened by is empty on sctask using worklow
I know when flow designer is used this can be checked/configured by clicking the ellipses in the top right of the window, select properties, and look at the Run As field. But in this case, the problem is happening with catalog items that have not b...
Resolved! Reference Qual Filter not working for non-admin users querying custom table
Hey all, On one of our catalog items, I have a list collector variable that uses the follow reference qual filter which uses a script include to only display records in the u_sjp_partner_practices table where the user selected from the user variable ...
How to increase HTML field height in Workspace?
I have tried create style for the field but it does not work for workspace
CMDB Data Manager Certification Policy
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
Emails Notifications
Hello Team,Hi have a unique from a client. Has anyone been able create an email notification, which will allow an enduser to "edit" the email once its sent to them or the team? Have client who wants their email editible after it's been sent.
PDI got 502 Bad Gateway while developing, instance now offline
Hi, My Personal Developer Instance suddenly returned a 502 Bad Gateway error while I was actively developing.This started around 4 PM JST today when I refreshed the page to see updated data. Now in the Developer Portal the instance shows as "offline"...
greyout choice option on a variable
on an order guide (new hire) i have a catalog item that has a choice variable with 2 options, when that catalog item is being used in the order guide i need one of those choices to be greyed out. How can i archieve that?
Resolved! We have a BR removes inactive group manager with a new one, what is the new group manager Variable?
Hello all, We have a notification that fires on the BR created event below. The notification has the group and the old manager removed, I am trying to find the variable that shows the new manager this BR replaced. We want one notification that says...
Workflow Timer activity Script
I’m troubleshooting a Workflow Timer that should wait until a calculated date, then continue.Today is Jan 8, 2026.Yesterday (Jan 7, 2026) I set my Exception Start Date catalog variable to Jan 8, 2025 (a year in the past) for testing. The timer logic...
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