Virtual Agent - Change header
Is it possible to changed the Virtual Agent header title?I made the change in the Branding Editor, but it didn't reflect on the portal.
Forum Posts
Best approach for notifications based on RCA Task due date thresholds in Flow Designer
Hi community,I have the following notification requirement for Problem Tasks (Type = Root Cause Analysis):At 67% of time elapsed between created date and due date → notify Task Assignee (To) and Problem Assignee (CC)At 100% (due date reached) → same ...
Resolved! CIS-DISCO Exam – Practice Questions and Preparation Resources
Hi Every One,I am preparing for the Certified Implementation Specialist – Discovery (CIS-DISCO) certification exam and am looking for legitimate practice resources.Could anyone please share:Practice questions or sample questionsExam preparation tipsA...
UIB Typeahead Multi clearing after user is selected.
I have requirements on a project to have a typeahead component select multiple users for approvals in UI Builder. It is allowing me to select a user, however, it automatically clears once it is clicked. I have the typeahead multi component on a modal...
Resolved! hi community people, my name is Neel , iam reaching out today to ask help,
i had signed up servicenow id recently, in that i tried to build instance on that new version Australia i used, i was on waitlisting, could you please suggest me which country i go with , is this waiting resolved
Resolved! UI Action or UI Policy?
Hello, I created a new catalog item and one of the fields is, "Is there a different Ship To Location?" If "Yes" I need a new field to populate that reads, "Enter shipping address". I am not sure if this should be a UI Action or UI Policy and the s...
Hide button "Discuss" in some table forms
Hi,Just like in the subject, I want to remove the "Discuss" button in some table forms not all of them. Is there any way to do this workaround ?
How to upload a file in form-data format？
Hello all!I've encountered a very challenging issue where I need to upload a file along with several field information to a third-party system from ServiceNow. I chose the content type as multipart/form-data, used JSON format for the field informatio...
Platform Analytics - Dot-walk table columns on data visualizations stuck in infinite loop
Hi everyone! After upgrading to Australia release, I encountered a strange issue that was not in Yokohama regarding dot-walk technique on reports. For a data visualization, taking a simple list type for example, with data source using the Incident ta...
REST API Syntax
I'm looking for the link to the sheet that provides the API syntax to write a REST API call. Specifically the use of AND, OR, or BETWEEN as well as other conditionals. I know this is a bit vague, but there used to be a page on the ServiceNow site t...
Waiting for Personal Developer Instance from 8 days
Hello Team, I joined the Personal Developer Instance (Australia) waitlist over 10 days ago, but I haven't received an instance yet. Developer email: ****@gmail.com Could someone please check whether my request is active or advise if there is any issu...
PDI issue
It has been around 7 days since I requested my PDI, but I still haven't received access.
Resolved! How to Set Up Calendar Invites for Outlook Using ServiceNow
Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...
Dynamic Colouring on Status Reports
Hi, Wondering if anyone has found a solution to this please. We use Project Workspace as part the Strategic Portfolio Management module. When creating a status report, Servicenow applies a JSON sn_doc_page_template. In the Current Status section, the...
Approvals are combining if approver is in more than one approval group
Hi,I have an issue that seems to be out of the box. My company's change process requests multiple approval groups at upond CR submission. These groups may contain the same person in multiple groups for one CR.The issue that happens is that if Service...
