Hi Servicenow enthusiast,Just a bit curious about what factors decide the number of records archived per hourly execution of a archival rule. The documentation says that the entire archival job is divided into 10 batches with each batch archiving 100...
Hi,System Apps like CSM etc, have a user preferene menu items under workspace (see image)When the user switches to a custom app, this option is gone. Guessing you have to enable it for any custom applications that need it?But unable to locate any do...
Hi All,We are implementing the auto assignment of Incidents to available Agent. It is auto assigning the incidents to available Agents as expected but, I want to limit the work assignment records to Agents, like an Agent can work on 5 Incidents per ...
Hi,In service now, we have oob from a list view an option to do list calculations and for example get the sum of the specific column: How can I add this option to a data table widget in service portal:
The table level, the string field has new line formatted correctly. However, when I hover it on the filed on the list view it's showing as a one single line of description instead multiple paragraphs with the new lines. Can anyone help me if there i...
Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...
Hello Smart People!I have been trying to hide an incident form section like 'notes' for users outside of an IP CIDR. Everything i've tried has not worked. With what i'm doing, it is always hidden or not hidden. Is it because im using the 'user login...
Hi, Why i can see only one choice when I suppose to see three choices?There is no client script or data policy (i checked)
Hi Everyone,I am facing a persistent issue where PDF files downloaded from Google Cloud Storage (GCS) via a MID Server are becoming corrupted. When the file reaches the browser, it shows "Something went wrong" or contains error text like "Invalid Cre...
use of scratchpad in bussiness rules
Hey All, We are running into an issue with ServiceNow Platform Analytics. When an user schedules an export of a dashboard PowerPoint presentation, the export isn't being sent out. User record is active and has a valid email address. The person expo...
Gostaria de solicitar ajuda para resolver o seguinte problema.Estudo no Centro Universitário Estácio de Sá e estou tentando abrir um arquivo no Word com o login de estudante, mas não estou conseguindo.Encaminho os arquivos em anexo para auxiliar na c...
Hi everyone, is there a way to change the first day in the Datepicker to Monday instead of Sunday if possible globally as well?
I would like to add custom fonts to the KB Article Editor. Specifically, I need the following font styles to be available:Roboto – Bold and Light. Montserrat – Semi Bold. Any help for that would be greatly appreciated.
Hello everyone, I'm modifying the views in the FSM portal. I need to change the name "Company" to "Client" and a couple of other names. The issue is that they want the label changes to only affect the fsmcp and fsmcp_agent views, not the entire table...
