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Enable Automated KB Generation in ServiceNow with AI Capabilities

Hello everyone,Looking for help with the following Automated KB generation-a. Towards the completion of any INC, there should be a KB article that gets created automatically with all the details from worknotes summarized by AIb. Upon a new INC creati...

CV1 by Tera Contributor
  • 554 Views
  • 3 replies
  • 0 helpfuls

Is there a way to hide container using a catalog UI Policy??

Hello Experts, I'm using a container display value as part of my form section, which i need to show and hide based on a checkbox variable. I tried creating a ui policy and ui policy action but it did not work. Is there a way to hide/show container?

saint by Tera Expert
  • 434 Views
  • 2 replies
  • 0 helpfuls

Resolved! Attachment downloadable variable not working

Hi Team,We have record producer where I have created a "Rich Text label" type variable which is used to download a attachment when user clicks on it. For that I had first attached the file to variable where it created a record on sys_attachment table...

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Dashboard is not visible to anyone except Admin

Hi all, There is a dashboard we have created and add some certain roles to show to  particular user but even providing the roles to the users they are not able to see only admin is able to see. additionally there is application admin also not able to...

Devansh00 by Tera Contributor
  • 607 Views
  • 7 replies
  • 0 helpfuls

Form layout - keeping fields in left column

Hi community,  I have an issue in my form layout. I defined 2 column layout, but all the fields has to be in the left side. When user filling the form, the fields are full column size. Why? I need that fields be only in left column.     

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Martines by Tera Contributor
  • 466 Views
  • 5 replies
  • 0 helpfuls

UIB Dashboard Free Text Search of Short Description

We are on Xanadu and migrated all of our dashboards at once. Prior to our dashboard migration and move to Data Visualization, I used Dynamic Content widgets with Jelly Code to  free text search the short description field of tickets. It filtered the ...

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hunt4grouse by Tera Contributor
  • 758 Views
  • 3 replies
  • 0 helpfuls

Attachment on case creation form

On the case creation form "sn_hr_core_case_creation", i want to give the option to add attachments, like we have on the forms.I don't see an option to do it through "Case Creation Configuration.".Need suggestions on how to achieve it.

Palak5 by Tera Contributor
  • 529 Views
  • 3 replies
  • 0 helpfuls