Risk Assessment AP

[elenar016]

Hi,

On Servicenow when I create a Change Request ticket type this has an option to add Risk Assessment data in UI.  What is the Restful API? 

Does someone know what API should I use? or How can I get this API from Service Now? 

[Dr Atul G- LNG]

Hi @elenar016 

Do you want to send this data to other systems? The risk assessment data captured / stored in Assessment table. Do you want to send all details or only risk value.

[jaycoover]

The Change Management (change request) documentation can be found here-

https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/chan...

Best,

Jay

[derekgray]

This may be of some help.

The Risk Assessment data for a Change Request can be accessed via the REST API using the Table API. You can use the Change Request API (change_request table) and the Risk Assessment API (asmt_assessment_instance table) to retrieve or update risk assessment data.

1. ServiceNow REST API for Risk Assessment in Change Requests
2. Retrieve Risk Assessment for a Change Request

To get the risk assessment data for a specific change request, you can query the assessment instance linked to the change request.

API Endpoint:

GET https://your-instance.service-now.com/api/now/table/asmt_assessment_instance?sysparm_query=source=ch...

• This API retrieves assessment instances related to change requests.
• You can modify the query to filter for specific change records.

Example cURL Request:

curl -X GET "https://your-instance.service-now.com/api/now/table/asmt_assessment_instance?sysparm_query=source=ch..." \
--header "Accept: application/json" \
--header "Authorization: Basic YOUR_CREDENTIALS"

1. Get Risk Assessment from the Change Request Table

You can also directly query the change_request table and retrieve the risk level field.

API Endpoint:

GET https://your-instance.service-now.com/api/now/table/change_request?sysparm_fields=sys_id,number,risk...

• This retrieves all change requests with risk level and impact values.

Example cURL Request:

curl -X GET "https://your-instance.service-now.com/api/now/table/change_request?sysparm_fields=sys_id,number,risk..." \
--header "Accept: application/json" \
--header "Authorization: Basic YOUR_CREDENTIALS"

1. How to Find the API in ServiceNow?

If you want to discover available APIs in your ServiceNow instance:

• Navigate to REST API Explorer

• In ServiceNow, go to System Web Services > REST API Explorer.
• Select Table API and choose the change_request or asmt_assessment_instance table.
• Experiment with API calls and test responses.

• Use API Documentation

• Go to System Web Services > REST API Explorer > API Documentation.
• Look for Table API or Assessment API to find specific endpoints.

1. Create a Risk Assessment via API

To create a new risk assessment for a change request, send a POST request to the assessment instance table.

API Endpoint:

POST https://your-instance.service-now.com/api/now/table/asmt_assessment_instance

Example JSON Body:

{
  "source": "change_request",
  "source_id": "CHANGE_REQUEST_SYS_ID",
  "state": "in_progress",
  "due_date": "2025-03-01 12:00:00"
}

Summary:

• Use the asmt_assessment_instance table to fetch risk assessment data.
• Use the change_request table to get the risk level.
• Use REST API Explorer in ServiceNow to test and find the right API.