RITM & Catalog Task Variables Read Only

tylerThielman1 · ‎04-06-2017

Hello,

Currently trying to figure an issue out, any help would be appreciated. Currently on RITM and Catalog Task all variables are being set to read only, with the exception of one. I do not wish this to be the case, and I've checked the usual culprits, UI Policy, Client Script, Data Policies. I've also done some digging to a lesser extent into the UI Macros, Script Includes, and ACLs. I'm having a hard time figuring out what might be setting the variables to read only at this point.

Any help is greatly appreciated!

tylerThielman1 · ‎06-08-2017

I ended up with a root cause and resolution to this issue.

The issue was not caused by UI Policy and unfortunately since this was occurring only on variables on the RITM and SC Task, the field watched was of no use.

The cause of the issue was the field "write_roles" had been added to the catalog item variable's availability section and the field had been populated with the role "nobody". All new variables created defaulted to this, which resulted in the issue I experienced.

Hope this helps someone in the future.

View solution in original post

ars1 · ‎06-27-2017

Hi Tyler,

In my case, the write roles were set to empty, but still i was getting all variables as read only on the RITM.

What more I can check here ?

Thanks

Ashish

tylerThielman1 · ‎06-27-2017

Hi Ashish,

I would recommend checking client scripts on the table sc_req_item to see if there is an onload script looping through the variables and setting them read only.

Regards,

Tyler