RITM getting created in random State.

[Ehab Pilloor]

Hi all,

I have created a Catalog Item for a particular and used Flow for updating RITM and generating CTASKs. I see that when Requested, sometimes RITM is created in Pending State and sometimes in Work In Progress. This issue is particular to this domain's catalog items. 

What can be done to debug this issue?

Regards,

Ehab 

[Anand Kumar P]

Hi @Ehab Pilloor ,

Check if any business rules is on sc_req_item table , that is updating the state when record inserted in request item table.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Ehab Pilloor]

Hi all, 

Thank you for the responses. I have found a workaround for this issue by adding the Stages before and after RITM record update action and it worked fine. This issue started occuring after upgrade wherein RITM was randomly going to Pending State and Stage was going to Request Approval. 

Regards, 

Ehab