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RITM list taking too much time to load

Reus
Tera Expert

There are 10 Catalog item variables in the RITM list view and it is taking too much time to load, even after that the list is not loading. Is there a way to load the list?

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@Reus 

what if you remove those 10 variables from list?

Does it load quickly?

If yes then you know the issue is with those 10 variables.

Why not create a report if you wish to show the RITM variables?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Reus 

Any update to above?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

If we remove all the variables(default view), it loads.

Out of 10 variables, 4 loads. When I add the 5th one, it leads to page timeout. Mostly of the variable is single line text type variable type