RITM request for approval from requested by user manager

[CV1]

Hello All,

We have a requirement when a RITM is created, approval need to be sent to requested for users manager to approve the RITM.

• We need to check ifthe RITM assignment Group is "GroupA" or "GroupB".
• send Approval request to requested for user's manager.
• If the Manager approves , then the RITM work flow continues.
• if the manager rejects, then the RITMs state should change to closed skipped.

Tried to do via BR and subflow but its not checking for the group on testing its asking approval for any group.

Please advise how to achieve this.

TIA

[Ankur Bawiskar]

@CV1 
you should be using either flow or workflow on your catalog item to Send the approval etc

why are you using BR and subflow for this?

[CV1]

Hi @Ankur Bawiskar ,

This is not for a catalog item and using BR and subflow as we cannot trigger a flow on requested item.
so created a BR with the conditions
on requested item
conditions=

assignment group is "GroupA" or 
assignment group is  "GroupB"
and 
assignment group chnages
and 
state is not one of WIP,Close Complete,Closed Skipped,Closed incomplete
then created subflow with inputs 
record -> record -> reference.requested item
then action 
ask for approval .....
copied  subflow code snippet  to BR script where its calling the subflow async

[Ankur Bawiskar]

@CV1 

you are saying when RITM is created -> it means a catalog item is getting submitted

then why not have Flow on that catalog item and handle approval there?

why to have BR and subflow?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[CV1]

Hi @Ankur Bawiskar ,
We have many Catalog items that create multiple RITMs so instead of updating each of them , creating via BR and subflow and also we need this for only 2 groups from the list of groups we have.