Need to hide JSON file type option in the "Export" feature of the Service Operation Workspace (SOW)
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7 hours ago
I need to hide the JSON file type option in the "Export" feature of the Service Operation Workspace (SOW) for all tables. Currently, I know we can disable the entire export option, but I don't want to do that. I only want to hide the JSON option from the available file types in the export menu.
Please let me know if this requirement can be met, and if so, please guide me on how to achieve it.
I would greatly appreciate your help.
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an hour ago
I doubt you can hide specific option
I couldn't find any thing for that
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11m ago
There is no out-of-the-box way to hide only the JSON export option in Service Operations Workspace that i know of.
To do this, you will need to:
Remove the default Export list action in Workspace, then
Create a custom Workspace list action that exposes only the allowed formats like CSV,Excel,PDF - excluding JSON.
Disabling the entire export is basicly OOB; selectively hiding JSON requires replacing the Export action.
So: this is kinda UI control only—it does not enforce security. If JSON export is prevented, roles/ACLs are still required.