Hi all,
i have a problem with the "complete" stage of a RITM. I would like to set the stage to "complete", but the state of the RITM should be set to "closed incomplete". I have created a workflow, which should handle that:
After the workflow was running, the RITM has the stage "complete", but the state is "closed complete" and not "closed incomplete".
You can see in the history of the RITM that something switched the state back to "closed complete":
Is there a business rule, which change the state after updating the stage?
Thanks,
Fabian
How do you have the stages setup in the workflow properties ? is it workflow driven, and does what field is it updating? if it is setup like this below then setting the stage will override any previous value you've set.
so, First I would check the stages info first and validate its doing what you want it to do. Second, you do not have to set a stage in the END, just leave it. but if you want stages to be reflected, then set the stage before, and not at the END.
