RITM Variable Section has a reference field which does not get updated based on "Dependent field"

[Carltan]

Hi,

I have 2 fields under an RITM in the 'Variables' section called 'Service' and 'Classification'. 'Classification' is dependent on the value of 'Service'. This is working when creating a new work request in the Employee Center. However, when editing the RITM directly, the 'Classification' field is not being updated with values depending on the selected value from the 'Service' field. I have attached some images to provide clarification.

Is there a way to have the available option show up or are there any options like changing field type instead? For clarity, these are closed RITMs and these fields are only made editable using the Catalog UI Policy.

[Shubham_Jain]

@Carltan Can you refer the below : 

Solved: The values are not changing in the RITM or Catalog... - ServiceNow Community

[Carltan]

@Shubham_Jain hi thank you for your response. After checking the linked post, it mentions "Add this in the Variable attributes of subcategory." Would you happen to know where this can be performed? Is it on the UI Policy of the sc_req_item or the dictionary entry? 

[prerna_sh]

Hi @Carltan 

Configure this in "Dictionary Entry", of the field like "classification".
Also go through this article as well: Variables are not getting populated on RITM for any catalog item - Support and Troubleshooting

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

[Shubham_Jain]

@Carltan Configure this in "Dictionary Entry", of the field like "classification"