Roadmap to Learn Generative AI and Now Assist in ServiceNow for an ITSM Developer

harshapisse
Tera Contributor

Hi ServiceNow Community,

I am currently working as a ServiceNow Developer focusing on ITSM, and I am interested in expanding my skills into Generative AI and Now Assist within the ServiceNow platform.

Since I am relatively new to this area, I would really appreciate guidance from experienced developers or architects on how to approach learning these technologies effectively.

Could you please suggest a structured learning roadmap from beginner to advanced level for topics such as:

  • Generative AI capabilities in ServiceNow

  • Now Assist features and implementation

  • Recommended Now Learning courses, collections, or documentation

It would also be helpful to know which prerequisites or platform concepts (for example AI Search, Predictive Intelligence, or Integration Hub) should be learned before moving into Now Assist and Gen AI.

Thank you in advance for your guidance. I look forward to learning from the community and exploring the AI capabilities within ServiceNow.

Best regards.

1 ACCEPTED SOLUTION

Thanks for the call out.

 

@harshapisse here's the list: [GF#8] Getting started with Now Assist 

_____
100 % GlideFather experience and 0 % generative AI

View solution in original post

6 REPLIES 6

Tanushree Maiti
Kilo Patron

Hi @harshapisse 

 

Here  is the links you can starts with. I will suggest along  with study material available in ServiceNow learning site (ServiceNow University)  ,check video as well.

 

Generative AI capabilities in ServiceNow

     Refer:  ServiceNow Gen AI: An introduction

                use cases of generativeAI in ServiceNow

               Understand the Requirements to Implement Now Assist (Generative AI)

             http://youtube.com/watch?v=gQpB5lJlbZY

 

Now Assist features and implementation

 

     Refer: https://www.youtube.com/watch?v=RUh5mYXbDLA

                 https://www.youtube.com/watch?v=6OtrKR4k2no

                https://www.youtube.com/results?sp=mAEB&search_query=Now+Assist+for+ITSM

 

Recommended Now Learning courses, collections, or documentation

Refer: 

What is Now Assist?

Now Assist Acceleration Bundles

Now Assist Data Kit Fundamentals

Now Assist Admin Console overview

Now Assist for Creator Implementer

Now Assist for IT Service Management (ITSM) Essentials - Yokohama

Now Assist for IT Operations Management (ITOM) Implementation (Xanadu)

Now Assist for Customer Service Management (CSM) Implementer 

Now Assist for HR Service Delivery (HRSD) Essentials (March 2025 Store Release)

Exploring Now Assist for Workplace Service Delivery (WSD)

Now Assist for Legal Service Delivery (LSD) release notes

 

etc.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Dinesh_Now
Tera Guru

Hello @harshapisse .

As above already you got lot of suggestion Those are really helpful.

From @GlideFather Awesome guide.  From @Dr Atul G- LNG Always correct and useful suggetion and the great and really much useful links and path shared by @Tanushree Maiti .

the small from my end.

You can please refer given all links, try to give time 1-3 hrs per day for your study with servicenow course , there you will get lab for practice, watch videos, i am sure in 1-2 months u will be expert.

FYI- Story from my--
  

A few months ago, I was completely new to ServiceNow. I didn’t know where to start or how the platform worked. Everything looked confusing at first, and I felt like learning it would take a very long time.

While searching on YouTube for some guidance, I came across  Sir’s channel. That’s where my ServiceNow learning journey actually started. His way of explaining concepts in a simple and practical manner made things much easier to understand. Step by step, I started learning the basics, practicing in my own instance, and gradually building confidence.

Over the months, I realized how much I had grown. From not knowing anything about ServiceNow, I can now say that I’m no longer a beginner. There is still a lot to learn, but the foundation has become strong.

My small suggestion to anyone who is starting with ServiceNow: try learning from Atul Sir’s channel. Stay consistent, practice regularly, and keep exploring the platform. If you keep learning with dedication, I’m sure you’ll soon become confident and move towards becoming an expert.

if your doubt has been resolved, Please mark this as helpful and solution as accepted.  Dont forget to accept solution and close the thread.

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