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The Now Assist beginner guide nobody asked for but everyone needed!
Enrol to these courses at the SN University, it's for free:
- Basics and overview
- What is Now Assist? (10 min)
- Now Assist Admin Console overview (15 min)
- AI Essentials (85 min)
- Now Assist Essentials (70 min)
- Agentic AI Executive Micro-Certification Learning Path (90 min)
- Now Assist Executive Micro-Certification Learning Path (85 min)
- Now Assist for IT Service Management (ITSM) Essentials (200 min)
- Implementations
- Now Assist for IT Service Management (ITSM) Implementer (414 min)
- Now Assist for HR Service Delivery (HRSD) Implementer (415 min)
- Now Assist for Customer Service Management (CSM) Implementer (568 min)
- Now Assist for Creator Implementer (600 min)
- Now Assist Data Kit Fundamentals (145 min)
- Now Assist AI Agents Deep Dive (505 min)
- Now Assist AI Agents Deep Dive (505 min)
- Now Assist for Creator Guide
- any of the following list (related to ITSM, CSM, HR, ... select the most suitable)
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Learning Paths
- Now Assist at page 46 (cannot share the link directly),
- Click to get the Downloadable PDF.
Best Practice Library (formerly known as Now Create)
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Community
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Community articles written by other users
- Various resources suggested by @Simon Hendery - HERE
- Now Assist for ITSM: Transforming IT with Generative AI by @SohamTipnis
- Now Assist Quick Start Guide
- Now Assist for ITSM: Quick Start Guide
- <more to come>
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AI Academy
- Playlist at the ServiceNow Community youtube channel
- AI Academy by @Loic1
- list of upcoming and past recordings,
- sorted by topics.
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Official SN Docs
- Now Assist
- Now Assist for IT Service Management (ITSM)
- Now Assist for HR Service Delivery (HRSD)
- Now Assist for Customer Service Management (CSM)
- Now Assist for Field Service Management (FSM)
- Now Assist for Strategic Portfolio Management (SPM)
- Now Assist for IT Operations Management (ITOM)
- Now Assist for Financial Services Operations (FSO)
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If you want to try vibe coding(you write a prompt and ServiceNow does it for you) then navigate to the Developer portal https://developer.servicenow.com/dev.do#!/ and give it some instructions to the window as seen below.
It can be a very simple one or very complex prompt, it's up to you.
You however only have limited amount of prompts per month (I think 10 but not sure), if you need more you might need to release that instance and request a new one so always backup configurations and data that you don't want to loose.
