Role required to see Email Log entries
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‎05-20-2019 04:35 AM
Hi All,
I need to grant user without admin role an access to see Email Log entries. I'm talking about these records, which appear in Email Log related list in Email form and showing for example what inbound rules processed received email.
Is it possible by granting an ootb role?
Do I have to edit some ACLs (for which table?)
Thanks in advance.
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‎05-20-2019 04:40 AM
Hi Kuba,
As far as I can tell, you will need an ACL. The simplest way to accomplish what you want would be to create a role, e.g. mail_log_reader and then use an ACL to grant that role read, or whtaever access, to sys_email.
Hope that helps.
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‎05-20-2019 04:42 AM
You would need to create a read acl on table - sys_email_list
Also , you will have to allow the new role to be able to see the module on the left nav.
Please mark my answer correct/helpful if it helps you solve your issue.
-Anurag

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‎05-20-2019 04:44 AM
Hi there,
Out-of-the-box only the admin role has been set on this table, to have read access. You would have to change the read access for this.
I don't know if changing the read access on this table has license implications, talk to your account manager about this.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎05-20-2019 04:55 AM
Hi again,
I did a little more follow up. You would likely want to include both sys_email and sys_email_log in your setup. Looking to find the right identifiers for an email by going directly to the log can be tedious when they are part of the related list on sys_email.
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