Roles needed for access to Requested Item

[June Anderson]

Hello 

I have a new group created called "Com Requirement" and I need to give them access to request item. Would anyone happen to know what role I have to give this group in other to have access to request item 

I need for them to be able to read, write and edit only for requested item

[Danish Bhairag2]

Hi @June Anderson ,

Open Requested Item Table from System Definition - Tables

Navigate to the bottom of the page where you should see access control tab.

Do a show matching on sc_req_item record only. 

there will be multiple acls for read\write\create\delete.

Go through them n provide the suitable roles to that group.

Mark my answer as helpful & accepted if it helps.

Thanks,

Danish

[AndersBGS]

Hi @June Anderson ,

Please see the product documentation here for the roles associated to the requests: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-catalo...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders