Hello all, We have a catalog item that requires fulfillers to include an attachment before closing out the task. Once all work is completed that attachment is included in the email notification and is sent to the requester. My requirement is to creat...
we have a initiative where they want to store the PII information in ServiceNow for Request items. There is a challenge in using encryption context on request item because you cant encrypt variables using encryption contexts...and we do not want to u...
Please help me out regarding this I am novice so learning things.
After first RITM and its task is closed , I am creating another additional RITM with 5 tasks in a Runscript activity.Everything is fine but when I close all the tasks, it doesnt close the RITM . Which is working fine for the first RITM automatically ...
Hello! I want to get a question_choice (from the Multiple Choice) checked by the user on Catalog Item. I'm using Order Guide, so I have to pick this value from each card. I created a script on the Client side, that connect with the server using Ajax:...
Dear Experts, We have a situation where many tables have a lot of user-defined columns, and I think these were defined at least 4 years ago (that's before I joined here). There is a lot of data and I believe these additional fields (table columns) we...
Hi guys, So after the kind help given in https://community.servicenow.com/community?id=community_question&sys_id=947e0048dbb7d740e0e80b55ca9619d6, I'm now having different problems. I'm trying to send a POST Rest message to the Jenkins API. I can rea...
Used the below script to create a Schedule Spam Entry with "Does not repeat" for "Repeats" field. var cmnSpanOne = new GlideRecord('cmn_schedule_span');cmnSpanOne.initialize();cmnSpanOne.repeat_type = "NULL_OVERRIDE";cmnSpanOne.name = "name";cmnSpanO...
The below script does add date based 8-5 Business days and it works fine. But i have a requirement, where it needs to do the subtract. It didnt work.. Could anyone of you help? var date = this.getParameter('sysparm_date'); var dueDays = this.getPar...
I have an 'onChange' on the priority field, client script. When the priority is changed (record not yet saved) pops up as expected. When the user goes to 'Save / Update' the record, the pop up fires multiple times. This is not an onSubmit, so not ...
I'm trying to create schedule span records from change requests and outage records. Both should be under the same parent schedule.The code/query is simple and should work, but the begin and end date/times are not getting set on the records.I simply...
what is the main difference between sla & ola if i select the type as ola, in sla form visible "Underpinning contract" ,what is the need of underpinning............please let me know about of this question please..
We have 3 Approval Rejected Email Notifications that I don't want to go out if it is for a specific catalog item. I put the script in all 3 and it seems to be working fine, but then only to discover that by having the script in all 3 it is not sendin...
I Have a field on my custom table which is Field Name : Table Fied type = Table Name When I created this field Its showing all the tables in Servicenow. But now I want to show only Some set of Table which are my Other Set of Custom Tables. Can any...
Trying to build mail script into client template that utilizes ${URI} and takes you to the user view of the kb article. Have used the following in client template:row <mail_script> dothis(); function dothis() { var servletU...
