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Resolved! Export servicenow data with attachments.

Hi, I am trying to exporting a table with attachment, I created "database view" with sys_attachment, sys_attachment_doc and incident table. But after exporting the table I am getting name of a attached file instead of the attached file. Can anyone ex...

Vedasri1 by Tera Contributor
  • 5971 Views
  • 23 replies
  • 0 helpfuls

Store user information in the session

Hello,We are trying to store additional user data in the session object upon user login but to no success so far. We've followed the steps from Two ways to Reduce Client Side lookups but this does not seem to work in our (Geneva) instance. First of a...

Resolved! spUtil error message not working

Hi guys, I am working with the Service Catalog and I have added a text box for users on the portal to add rejection comments. I want these comments to be mandatory, however, when I try to add the error message for the rejection comments it does not r...

cfrazer by Giga Contributor
  • 3556 Views
  • 7 replies
  • 3 helpfuls

what could we use in the Business Rule script similar to the client side scripting which uses g_form.getValue('o_employee'); //'o_employee' is a variable in service request?

Hi Experts, I have an onoload client script which calls a script include which populates the value of the variable in the service request qrykey = 'type=keyboard^install_status=1^assigned_to='+g_form.getValue('o_employee');      //'o_employee' is a v...

Resolved! Clear variable onChange

Hi All, On our record producer we have a variable called 'u_prod'.  This is a lookup select box which is a list of product models. I have the following onChange catalog client script.  If the answer to u_prod is "Mobile App" it should set the value o...

find_real_file.png
Sam Ogden by Tera Guru
  • 4410 Views
  • 5 replies
  • 0 helpfuls

Redirecting, setAbortAction and setReturn ...

Dear Lords of SNC, Basically I am trying to go back to the parent ticket after an error on update to a related list item. I do not want to lose the errors/info messages or go to the related list table. Does anyone know how to redirect to another tabl...

by  
  • 5402 Views
  • 5 replies
  • 1 helpfuls

[Help] Modal Buttons & Forms

Hello, I'm looking to create a modal button in the service portal which displays my password reset form. Anyway to achieve this? I've seen some similar posts and it doesn't seem to help me. To start with, I've used "Serviveportal.io" code to display ...

Jordan14 by Giga Expert
  • 2130 Views
  • 8 replies
  • 0 helpfuls