ROLES

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Suhail2297
Tera Contributor

‎04-10-2025 06:17 AM

Using ITIL role how i restrict the user to read only in cmdb ci tables?

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AndersBGS
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Tera Patron

‎04-10-2025 11:49 AM

Hi @Suhail2297 ,

 

i know that ServiceNow have added some write ACLs OOTB, hence I would suggest to instead of modifying the ACL OOTB, then instead create a deny-unless ACL to ensure that only users with your specific role have write access.

 

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Anders

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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-10-2025 06:22 AM

@Suhail2297 

you will have to check the table.None READ ACLs on cmdb ci tables and update those

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Suhail2297
Tera Contributor
In response to Ankur Bawiskar

‎04-10-2025 06:29 AM

Can you please elaborate this solution?

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swapnali ombale
Kilo Sage

‎04-10-2025 06:24 AM

Hi @Suhail2297 

Modify ITIL Role Permissions:

 

Go to System User Roles and edit the ITIL role.

Remove Create, Write, and Delete permissions for the cmdb_ci table.

Ensure Read permission remains checked

If you found this helpful please accept as solution and mark helpful

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Dr Atul G- LNG
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Tera Patron

‎04-10-2025 06:26 AM

Hi @Suhail2297 

What do you mean by "restrict"? OOTB ITIL users work in the CMDB table. Do you have a process in place, or can you create ACLs to restrict access?

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