Rolling Back a Custom Application

huntj06
Tera Guru

I've created a custom application, and I'm publishing this application to "My Instances". So, when I publish a new update I have the option to install the new update on my other instances.

That brings up a question. How do I rollback to the older version in a case where something wasn't working correctly? I don't see a "rollback" option or anything that tells me how to handle this situation.

11 REPLIES 11

Chuck Tomasi
Tera Patron

Hi Jeffrey,



By default, there is no application roll-back. The best I can propose to you would be "IF" you were already using Helsinki source control. You could generate a new update set based on an older version of the changes.



If by chance, you kept a copy of the update sets for each release, you could do this, but that sort of defeats the Install/Update/Publish feature.



Source control integration


Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Jeffrey,



Good question, Unfortunately version is only supported from Helsinki release.


Pradeep, in Helsinki , are you saying there is a rollback option, or I still would have to use the GIT repository like Chuck has mentioned..?


There is no rollback option. You can to uninstall and then select the version from the dropdown to the version to be installed.