Round Robin Assignment for SCTasks and Incidents

ashishwakad
Tera Contributor

‎07-08-2025 01:50 AM

We want to configure round robin assignment for SCTasks and incidents as per the below requirement.

 

Newly created SCTasks and incidents should be assigned to only currently available assignees (assigned to) of a particular assignment group as per round robin assignment.

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Sandeep Rajput
Tera Patron

‎07-08-2025 02:04 AM

@ashishwakad Please refer to this post and see if it helps you with the approach https://www.servicenow.com/community/developer-forum/round-robin-auto-assignment-of-new-incidents-an...

Dr Atul G- LNG
Tera Patron
In response to Sandeep Rajput

‎07-08-2025 02:08 AM

Hi @ashishwakad 

 

Recommended link shared by @Sandeep Rajput 

 

Welcome back @Sandeep Rajput 

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