Create Request on Universal request in service operations workspace

[Vinya Jakkula]

Hi Team,

Create Request action on universal request is not attaching to associated tickets in universal ticket.

please help me here.

Default view it is working.

[Dr Atul G- LNG]

Hi @Vinya Jakkula 

Once you install the UR plugin, it will automatically appear in the SOW. Here is the screenshot. Please ensure the user has valid access to both WS and UR

[Vinya Jakkula]

Hi @Dr Atul G- LNG iam looking into related records section after submitting the request.these are the conditions exist.how can we configure those.iam not able to see on configure related list.

[Dr Atul G- LNG]

Hi @Vinya Jakkula 

1st Point: My friend, is there any specific reason you want to change the conditions? If yes, what changes are you looking for exactly?

2nd Point: It's not easy to change conditions in the SOW, as it's not the same as a normal form view.

Here is the link—please check and see if it works for you:

https://www.servicenow.com/community/developer-forum/how-to-modify-a-related-list-condition-in-servi...

[Vinya Jakkula]

Hi @Dr Atul G- LNG  when I create request through sow it is not attaching on associated tickets.please check my screenshot it is loading with 1 record and after that it is not showing.

I have all respective roles and iam a admin too.