Route to live agent after question - Did any of this information resolve your issue? - answer is No

[nirwan_ritik]

We have enabled HR Live chat in our instance designating it a separate queue. Now, after the question - Did any of this information resolve your issue? - returns No, he should be routed to HR Live chat. How to configure this?

[Unique45]

Hello @nirwan_ritik,

For this, you need to do changes in the topic flow of virtual agent.

After 'Did any of this information resolve your issue' Static choice node add decision node for checking user response (Yes/No).

At the No branch add Script Action and add following code to connect Live agent-

code:

(function execute() {

vaSystem.connectToAgent();

})()

Please refer following screenshot:

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