RPA login agent not working

brianhofmei · 3 weeks ago

Hi all,

Ive installed the RPA login agent and I can’t get it to log in to my machine. Are there any tricks or gotchas I should check out? I trigger the bot process and it says “logging into machine” but it eventually fails. The VM is windows 11 and the login screen changes from blank to the exposing the username and password screen but nothing ever gets typed in. Any ideas?

thanks!

Tanushree Maiti · 3 weeks ago

Hi @brianhofmei

Check this community post - if it helps you.

https://www.servicenow.com/community/workflow-data-fabric-forum/rpa-unable-to-connect-to-windows-mac...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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miftikhar20 · 3 weeks ago

Hi @brianhofmei ,

These two resources might help with additional context on known RPA Hub setup and login agent behavior:

RPA Hub Implementation Issues:
https://servicenowspectaculars.com/servicenow-rpa-hub-implementation-issues-2026/

ServiceNow Support KB
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1642339

Hope they help!
If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.