Run business rule after template is applied

[xiaix]

Yes, I read this Run Business rule after template is applied   but he/she is not looking to do what I'm looking to do... hence this new post.

I need to detect when a certain template is applied to an Incident form, and then do ... for lack of a better term, stuff to the form (change field values, etc..)

Kinda stuck on how to do this.   Do I apply a BR on the Incident table or the sys_template table?   Or is this "listener" even handled at the BR level at all?

[xiaix]

I just realized that it's because I made the new field "Read Only".   I need it Read Only though so that users can't manually trigger this field.   How frustrating this is.

[Jamsta1912]

Ah yes, I'd already replied before I spotted this update.

Yes... this kind of thing can be very frustrating

[Jamsta1912]

Hi David,

A read-only field can't be populated by applying a template. Templates are applied in the clent and the same rules apply that would otherwise apply to a user updating the fields manually. But you could hide the field with a UI policy if it's empty, and you could have a client script to disable the field once it's populated (to prevent users from populating it manually).

Jamie.

[xiaix]

Yeah, I added this Client Script (onLoad) on the Incident Table:

function onLoad()
{
       // Remove the "Applied Template" field
       var flds = $$('DIV').each(function(fld) {
               if(fld.id && fld.id.indexOf('u_applied_template') >= 0)
               {
                       fld.hide();
               }
       });
}

Works great.

[xiaix]

Just for sharing purposes, the reason I needed this was because of the way Templates add "Time worked" (time_worked).   If you use a Template to put time into a ticket, it rewrites the time_worked field instead of putting the time in the hours/minutes/seconds field(s).

So, here's my onChange script for the new (hidden) field I created:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
       if (isLoading || newValue === '') {
               return;
       }

       if (newValue.length)
       {
               var oldTime = document.getElementById('sys_original.incident.time_worked');
               if (oldTime)
               {
                       var otv = oldTime.value;
                       var otvA = otv.split(" ");
                       var otvA_3 = otvA[1].split(":");
                       var o_hr = otvA_3[0] ? parseInt(otvA_3[0]).toFixed():0;
                       var o_min = otvA_3[1] ? parseInt(otvA_3[1]).toFixed():0;
                       var o_sec = otvA_3[2] ? parseInt(otvA_3[2]).toFixed():0;

                       var ntvA_3 = g_form.getValue('time_worked').toString().split(":");
                       var n_hr = ntvA_3[0] ? parseInt(ntvA_3[0]).toFixed():0;
                       var n_min = ntvA_3[1] ? parseInt(ntvA_3[1]).toFixed():0;
                       var n_sec = ntvA_3[2] ? parseInt(ntvA_3[2]).toFixed():0;

                       // Original
                       if (o_hr < 10) { o_hr = '0' + o_hr.toString(); }
                       if (o_min < 10) { o_min = '0' + o_min.toString(); }
                       if (o_sec < 10) { o_sec = '0' + o_sec.toString(); }
                       // New
                       if (n_hr < 10) { n_hr = '0' + n_hr.toString(); }
                       if (n_min < 10) { n_min = '0' + n_min.toString(); }
                       if (n_sec < 10) { n_sec = '0' + n_sec.toString(); }

                       var originalTime = "1970-01-01 " + o_hr.toString() + ":" + o_min.toString() + ":" + o_sec.toString();
                       g_form.setValue('time_worked', originalTime);

                       var inputs = document.getElementsByTagName('input');
                       for (var ip = 0; ip < inputs.length; ip++)
                       {
                               if (inputs[ip].id && inputs[ip].id.indexOf('tmr_') == 0)
                               {
                                       if (inputs[ip].id.indexOf('_hour') == inputs[ip].id.length - 5)
                                               inputs[ip].value = n_hr;
                                       if (inputs[ip].id.indexOf('_min') == inputs[ip].id.length - 4)
                                               inputs[ip].value = n_min;
                                       if (inputs[ip].id.indexOf('_sec') == inputs[ip].id.length - 4)
                                               inputs[ip].value = n_sec;
                               }
                       }
               }
               g_form.clearValue('u_applied_template');
       }
}

This script keeps the original time_worked values, and adds the template values into the appropriate input boxes.  

This is how it should be OOB.