I have to be doing something wrong that someone will see here.
Here is my scenario: A user receives a notification from ServiceNow and has the option to click on a mailto link to send back and kick off an inbound action, similar to the approval emails. I want a the new email to popup with prefilled Subject/Body but I also need to include an email in the CC. I wrote a mail script to add the CC email address. I am calling it in the email template but it just prints the variable and doesn't run. I put in another variable and it seems to work fine. I checked the source code and there isn't any funky HTML happening around it. Can we not call mail scripts in the email templates? If not, what are my options? Much appreciated!
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