Same catalog item to generate one REQ with multiple RITMs

Nancy8
Giga Contributor

I have one requirement -create catalog item "Software Purchase Request", which can be used to create multiple request items (RITMs).   Such as: we want to buy Adobe, MS Office and Dream Wave. we shall use same catalog item create first RITM for Adobe and then we add this RITM to Shopping card.   After first one we use same catalog item create second RITM for MS Office, then as well same to Dream Wave.     Therefore when we submit my request I shall have one REQ with three RITMs.       We shall be able to create any number of RITMs as we want using same catalog item.

We don't want to use Order Guide.   Can any expert give me some direction how to implement this requirement?

10 REPLIES 10

amis
Kilo Expert

Hi Nancy,



In case you do not want to use order guides you may want to have a look at below discussion


To trigger multiple request items on a single request based on the list collector variable



R's


Abhi



PS: Hit like/mark helpful as appropriate


Community Alums
Not applicable

Nancy,



Can you please explain the business case behind this? I'm not sure I understand why you would do this rather than just have catalog items for Adobe, Office and Dream Wave under a Software category. They can all be added to a cart and procured together.



Thanks,


Ben


The SN Nerd
Giga Sage
Giga Sage

A request is simply a record of a cart transaction.


A request item is each individual item ordered as part of the transaction.



As Ben has mentioned, just add each item to the card individually and then submit.



ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Hi Paul



I can use "Add to Cart" to meet the multiple RITMs requirement, but my client want to see "Software Name" they required under Shopping Cart section rather than "Catalog Item" name -Software Purchase Request.   How can we meet this requirement?


find_real_file.png