same name should be in both fields

[aggarwaltan]

I want make Assign_to filed and resolved_by filed mandatory and no different names should assign in them , 

if different name occurs it  is unable to submit the form . 

[Dr Atul G- LNG]

Hi @aggarwaltan 

To make it mandatory you can use UI policy and also check in UI policy if assigned To is not same resolved By, show error message. 

[Hitoshi Ozawa]

@aggarwaltan You probably don't want assign_to and resolved_by fields mandatory when the form such as a request or an incident is created because resolved_by can't be filled in until it is resolved.

Probably want to have assigned_to and resolved_by fields to be filled when the state changes to "Resolved".

In this case for example on table Incident, edit business rule "mark_resolved".

function setResolutionFields() {
  if (current.assigned_to.nil())
    current.assigned_to = gs.getUserID();
   current.resolved_by = current.assigned_to;
   if (current.resolved_by.nil())
      current.resolved_by = gs.getUserID();

[Runjay Patel]

Hi @aggarwaltan ,

You can write on submit client script like below. I have added condition that it should prevent submission on ticket resolve.

function onSubmit() {
    var state = g_form.getValue('state');
    if (state == 6) {
        if (g_form.getValue('assigned_to') != g_form.getValue('resolved_by')) {
			g_form.addErrorMessage('Assigned to and resolved by should be same.');
           return false;
        }
        
    }



}

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[JuanitaC]

Thank you for answering, you made my day.